Customer Success Specialist
3 semanas atrás
Proxima Research, a leading provider of innovative technology solutions for the pharmaceutical industry, is seeking an ambitious and results-driven Regional Sales Manager (Country Head) to spearhead sales of the Proxima CRM Ecosystem in Romania, Bulgaria, and Moldova. This role is designed for a top performer with strong sales skills, who will take full responsibility for the sales strategy, revenue targets, and market growth. The Proxima CRM Ecosystem, a trusted Amazon Partner, offers cross-platform omnichannel CRM functionality with a flexible control system designed to ensure customer success. If you have a passion for sales and customer satisfaction, Proxima Research offers the ideal opportunity to drive growth and achieve success.
MAIN RESPONSIBILITIES
- Guide new customers through the CRM implementation process, ensuring smooth integration and setup.
- Provide training sessions to educate clients on CRM features and functionalities.
- Serve as the primary point of contact for customers, addressing their queries and concerns promptly.
- Build and maintain strong relationships to foster loyalty and long-term partnerships.
- Regularly assess customer satisfaction through surveys, feedback, and performance metrics.
- Keep customers informed about new updates, features, and industry best practices.
QUALIFICATIONS
- 1-2 years of experience in customer success, account management, or a similar client-facing role.
- Proven experience with CRM software (e.g., Salesforce, HubSpot, Zoho, or similar platforms) and understanding of CRM systems' best practices.
- Strong verbal and written communication skills.
- Proficiency in English at an upper-intermediate or advanced level.
We Offer:
- Direct reporting to the Country Head Brazil.
- Established resources in customer support with opportunities for innovation.
- Competitive salary.
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