Remote Customer Support

4 semanas atrás

Sao Paulo, Brasil ModSquad Tempo inteiro

**ModSquad** has partnered with a **top music streaming service** and we are currently seeking music-lovers that want to join our team. We are currently seeking experienced Customer Support Representatives who are passionate about providing world-class support.This is a **fully remote opportunity** and as a member of this team, you will respond to customer inquiries via inbound messages in **Portuguese**.**Commitment**:25 hours per week (8 hours required over Saturday and/or Sunday)90 days**Orientation specifics (all times Pacific Standard Time)**:Orientation: 4 days, 4 AM - 1 PMNesting: 15 days, 4 AM - 1 PMProduction: Daily, 9 AM - 10 PM. At least 8 hours required over **Saturday and/or Sunday**Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in **Portuguese** and **English**.**What We Are Looking For**:- ** Strong experience with inbound messaging support (4-6 inbound messages concurrently)**:- Ability to quickly identify any and all issues the customer may have- Ability to maintain high engagement with both the project and customers- Someone who wants to help the customer, not just move to the next one- People driven to do more for the customer and exercise good judgement in their favor when the opportunity presents itself- Professional/business level proficiency in **Portuguese **and **English****Workspace Requirements**:- Dedicated laptop or desktop computer with Windows 10 or above- Willingness to install MSQ security software and 2FA app on the phone- Access to a webcam or smartphone capable of taking pictures- Stable broadband internet connection of 25 MBS or greater- 8 GB RAM or better- Dual monitors highly recommended**Please note: A Chromebook is not sufficient for ModSquad projects.****Who is ModSquad?**ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.

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