Estágio em Customer and Partner Experience
3 semanas atrás
Overview Join to apply for the Estágio em Customer and Partner Experience (End-User) role at HP Support the End-user Account Operations Management (AOM) team in coordinating operational deliverables across the customer operations lifecycle, ensuring satisfaction and operational excellence. This internship offers exposure to global account governance, order management, and cross-functional collaboration in a dynamic and customer-centric environment, serving as the point of contact for escalations and problem solving and acting as a trusted advisor for the sales team. Responsibilities Support the execution and monitoring of operational processes across customer accounts, including onboarding, contract management, and issue resolution. Collaborate with cross-functional teams (Sales, Finance, Customer Support, Delivery) to ensure a seamless customer experience. Assist in updating and maintaining account records and operational documentation in relevant systems and tools, such as CRM and ERP. Participate in data analysis and KPI tracking for account health, operational efficiency, and customer satisfaction. Identify and document process improvement opportunities based on recurring issues or workflow inefficiencies. Prepare reports and dashboards to support operational reviews and business insights. Education and Experience Required Currently pursuing a degree in Business Administration, Industrial Engineering, Economics, Information Systems, or related fields. Knowledge and Skills Strong organizational and analytical skills. Attention to detail and a commitment to data accuracy. Good communication and interpersonal skills; comfortable working in cross-functional and cross-country environments. Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook). Interest in process optimization and customer operations is desirable. Effective communication, collaborative mindset and teamwork skills in cross-functional environments. Effective English communication skills. Spanish is a plus. Seniority level Internship Employment type Full-time Job function Education and Training Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at HP by 2x #J-18808-Ljbffr
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