Account Manager

**Account Manager**
We are looking for an Account Manager to build long-term, trusting relationships with our customers. The Account Manager's role is to lead a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
**What's the gist of the job?**
Account management responsibilities include developing positive relationships with customers, connecting with key business executives and partners and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position is based in Guarulhos.
Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.
**Responsibilities**:
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with all other internal teams to develop strategic plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Take inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the clients and team regularly
**Skills and Qualifications**:
- Professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Organizational skills and good attention to detail
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
**Meet Boingo**
Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.
Our team is creative, collaborative, and on the cutting edge of technology. (You can check out some of the awards we've won here. #humblebrag). But there's no doubt the "secret sauce" to Boingo's success is our incredible team and culture. That's why we work extra hard to ensure our field team members - from Denver to Dubai - are included in all our fun activities like bowling, costume contests, trivia contests, and hosted lunches. There's also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more It's no wonder we've been named among the Best Places to Work LA six years in a row
Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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