Technical Support Specialist

2 semanas atrás

Londrina, Brasil GPTZero Tempo inteiro

Overview

Technical Support Specialist at GPTZero

GPTZero is on a mission to restore trust and transparency on the internet. As the leading AI detection platform, we empower educators, students, journalists, marketers, and writers to navigate the evolving landscape of AI-generated content. With millions of users and institutions relying on us, we’re building a category-defining company at the intersection of AI and information integrity.

Our team comes from high-performing engineering cultures, including Uber, Meta, Perplexity, Amazon, Affirm, and leading AI research labs, including Princeton, Caltech, MILA, and Vector.

What we're looking for

In this role, you’ll be the backbone of our technical customer support, making our user experience more delightful and reliable for our millions of users. You’ll help customers feel valued and cheerleaders for GPTZero by resolving issues and questions thoroughly. You’ll also work closely with our sales and technical teams to resolve bugs and triage opportunities to the right team. Finally, you’ll help engage and moderate our social media communities. The ideal candidate is an empathetic and highly motivated problem solver.

Responsibilities
  • Serve as the primary point of contact for our customers and route their 100+ emails/day to the right solution, resource, or team
  • Respond thoroughly and efficiently to complex technical or billing inquiries
  • Join calls with users to help resolve common issues
  • Participate in initial meetings with prospects to understand their needs and budget, and explain our product
  • Use internal tools to triage and resolve customer complaints without escalating to engineering
  • Work with engineering to record workflows and help guides to resolve complex issues
  • Accumulate and report on common user requests and complaints in our task management software
  • Engage with our community on our social media
Qualifications
  • Stellar work experience in customer support in software
  • Excellent problem-solving skills with the ability to handle customer complaints and resolve issues promptly
  • English fluency and strong communication skills
  • Ability to work collaboratively and take initiative in improving our customer support as our team grows
  • Ability to provide stellar references
  • This is a remote role requiring 8 hours of overlap with Eastern Standard Time and 20-40 hours/week
Our perks
  • Remote work
  • Competitive salary
  • Generous PTO and holidays
  • Wellness and learning stipend
Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Media

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