Customer Success Specialist

Há 1 mês

Brasília, Brasil Cropin Tempo inteiro
Location: Brazil JobSummaryThe Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and delighted with CropIn products. It will be your responsibility to onboard these customers onto our product services and drive usage and adoption of the product in their organization.

Principal AccountabilitiesManage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and executionMaintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needsDeliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoptionDeliver continuous and routine communication with customers to develop manageable action plans to further enhance our customer partnershipsBe the single point of contact for our Customers and act as an escalation point to drive resolution in a timely, proactive mannerManage customer expectations and develop strong understanding and acceptance of our Value Proposition and Customer ROIWork closely with Product and Engineering on identification and tracking of enhancement requests and bugsBe the customer's advocate for feedback and changes into the functional areas they impactHave deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fitAligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)Drive data-driven insights/intelligence to run focused and result-oriented customer engagement programsWork closely with Sales Account management and finance teams for upselling and cross-selling opportunities with your accounts

Primary RelationshipsWork with internal cross-functional teams (product, sales, marketing, support etc.) to ensure customer's issues/solutions are addressed

Best fit profile4-6 years of experience in Account & Project management & being an advocate for customer successProven experience in a customer facing role. Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levelsThe ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skillsHands-on technical knowledge of Software as a service and Web-based productsSelf-starter who can own ongoing customer success of both large and small clientsBachelor's / Master's Degree in Business management or Information TechnologyPrior understanding of Agriculture domain or Farming ecosystem will be preferred but not mandator

Must have languages:

English

& Portuguese/Spanish

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