Customer Success Specialist
2 meses atrás
Principal AccountabilitiesManage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and executionMaintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needsDeliver a proactive customer contact strategy including project plans to drive deployment, change management and product adoptionDeliver continuous and routine communication with customers to develop manageable action plans to further enhance our customer partnershipsBe the single point of contact for our Customers and act as an escalation point to drive resolution in a timely, proactive mannerManage customer expectations and develop strong understanding and acceptance of our Value Proposition and Customer ROIWork closely with Product and Engineering on identification and tracking of enhancement requests and bugsBe the customer's advocate for feedback and changes into the functional areas they impactHave deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fitAligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping)Drive data-driven insights/intelligence to run focused and result-oriented customer engagement programsWork closely with Sales Account management and finance teams for upselling and cross-selling opportunities with your accounts
Primary RelationshipsWork with internal cross-functional teams (product, sales, marketing, support etc.) to ensure customer's issues/solutions are addressed
Best fit profile4-6 years of experience in Account & Project management & being an advocate for customer successProven experience in a customer facing role. Should have worked with customers in managing customer requirements, delivering and deploying a software solution, technical issue resolution and escalation management at both the business owner and executive levelsThe ideal candidate is hands-on and results-oriented person with strong communication and problem-solving skillsHands-on technical knowledge of Software as a service and Web-based productsSelf-starter who can own ongoing customer success of both large and small clientsBachelor's / Master's Degree in Business management or Information TechnologyPrior understanding of Agriculture domain or Farming ecosystem will be preferred but not mandator
Must have languages:
English
& Portuguese/Spanish
Temos outros empregos atuais relacionados a esse campo que você pode encontrar abaixo
-
Brasília, Distrito Federal, Brasil BMC Software Tempo inteiroAt BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them...
-
Customer Support Specialist
Há 4 dias
Brasília, Distrito Federal, Brasil Neo Group Tempo inteiroAt Neo Group, where passion meets purpose As an employee-focused employer, we take pride in cultivating a dynamic workplace where your growth and well-being are our top priorities.Join us for a rewarding career journey filled with exciting challenges and endless opportunities. Elevate your career with us - your success is our successNeo Group is seeking a...
-
Customer success specialist
Há 1 mês
Brasília, Brasil Netvagas Tempo inteiroVenha transformar a educação com a Tutory! Somos uma edtech em acelerada expansão de mercado, comprometida em revolucionar o ensino através de nosso ecossistema tecnológico inovador. Estamos à procura de um(a) profissional de Customer Success Pleno que compartilhe de nosso propósito e esteja pronto(a) para fazer a diferença. Nosso Propósito: ...
-
Customer success specialist
3 semanas atrás
Brasília, Brasil Netvagas Tempo inteiroVenha transformar a educação com a Tutory! Somos uma edtech em acelerada expansão de mercado, comprometida em revolucionar o ensino através de nosso ecossistema tecnológico inovador. Estamos à procura de um(a) profissional de Customer Success Pleno que compartilhe de nosso propósito e esteja pronto(a) para fazer a diferença. Nosso Propósito: ...
-
Customer Success Executive
Há 1 mês
brasília, Brasil Docplanner Tempo inteiroTuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest healthcare...
-
Customer Success Manager
3 semanas atrás
Brasília, Brasil nOps.io Tempo inteiroAbout the CompanyAt nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...
-
Customer Success Manager
4 semanas atrás
Brasília, Brasil nOps.io Tempo inteiroAbout the CompanyAt nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...
-
Junior IT Customer Success Specialist
Há 4 dias
Brasília, Distrito Federal, Brasil Hostinger Tempo inteiroProvide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner. Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about. Be a true ambassador by empowering our customers to build their online...
-
Analista de Customer Success
Há 3 dias
Brasília, Distrito Federal, Brasil EMPREGARE EXPRESS Tempo inteiroDescrição: Gerenciar e manter relacionamento com clientes; Identificar oportunidades de upsell e crosssell; Realizar análise de dados e métricas para avaliar a performance dos clientes; Desenvolver e implementar estratégias para aumentar a satisfação e retenção dos clientes; Coordenar a resolução de problemas e garantir a entrega de soluções de...
-
Customer Success
Há 4 dias
Brasília, Distrito Federal, Brasil Vanguarda Marketing Digital Tempo inteiroResumo do CargoEstamos em busca de um profissional de Customer Success dedicado e proativo para se juntar à nossa equipe. Você será responsável por gerenciar uma cartela de até 65 clientes, assegurando que eles estejam satisfeitos e que suas expectativas sejam atendidas. Sua principal missão será garantir o sucesso e a fidelidade dos nossos clientes,...
-
Customer Finance Specialist
Há 4 dias
Brasília, Distrito Federal, Brasil Mosyle Tempo inteiroIf you like Apple devices and technology, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and Education.The Customer Finance Specialist role is a remote position that offers a great entry door to the American and...
-
Customer Success
Há 3 dias
Brasília, Distrito Federal, Brasil Vanguarda Marketing Digital Tempo inteiro US$500Resumo do Cargo Estamos em busca de um profissional de Customer Success dedicado e proativo para se juntar à nossa equipe. Você será responsável por gerenciar uma cartela de até 65 clientes, assegurando que eles estejam satisfeitos e que suas expectativas sejam atendidas. Sua principal missão será garantir o sucesso e a fidelidade dos nossos...
-
Customer Support Specialist
Há 3 dias
Brasília, Distrito Federal, Brasil Cargoo Tempo inteiroWho We Are: Join the Future of LogTech with CargooWelcome to Cargoo, where we're reshaping the world of logistics through cutting-edge digital supply chain solutions Our mission? To make the shipping industry smarter, faster, and super-efficient.We're a global team with offices in Switzerland, Germany, the USA, Costa Rica, Brazil, China, and Estonia. We...
-
Customer Success Manager
Há 3 dias
Brasília, Brasil Cognyte Tempo inteiroToday’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.For nearly 30 years, the incredible minds atCognytearound the world...
-
Customer Payment Support Specialist
Há 3 dias
Brasília, Distrito Federal, Brasil Go-To Tempo inteiroCustomer Payment Support Specialist (Trilingual) page is loaded Customer Payment Support Specialist (Trilingual) Apply locations Remote (Brazil Guatemala City time type Full time posted on Posted 5 Days Ago job requisition id R Job Description Where you'll work: Guatemala City | Brazil RemoteAccounting and Finance at GoToThe Accounting and Finance team is...
-
Customer Success Manager
Há 3 dias
Brasília, Distrito Federal, Brasil Cognyte Tempo inteiroTraditional ways to prevent and investigate crime and terror are no longer enoughTechnology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.For nearly 30 years, the incredible minds at Cognyte around the world have worked closely together and put their expertise to work, to keep up with constantly evolving...
-
Customer Success
Há 3 dias
Brasília, Distrito Federal, Brasil Portus Digital Tempo inteiroEstamos em busca de um Customer Success, para fazer parte do time do Brave 365, empresa líder em assessoria de marketing e vendas, com expertise especializada no mercado jurídico, proporcionando soluções estratégicas e resultados comprovados há mais de uma década.Confira abaixo as funções, requisitos e informações sobre a vaga, faça sua...
-
Customer Success Manager
Há 3 dias
Brasília, Brasil Cognyte Tempo inteiroToday’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. For nearly 30 years, the incredible minds at Cognyte around the...
-
Customer Success Manager
Há 4 dias
brasília, Brasil Cognyte Tempo inteiroToday’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. For nearly 30 years, the incredible minds at Cognyte around the...
-
Customer Success Manager
Há 3 dias
Brasília, Brasil Cognyte Tempo inteiroToday’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough… Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too. For nearly 30 years, the incredible minds at Cognyte around the...
