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Customer success specialist

4 meses atrás

Brasília, Brasil Netvagas Tempo inteiro

Venha transformar a educação com a Tutory Somos uma edtech em acelerada expansão de mercado, comprometida em revolucionar o ensino através de nosso ecossistema tecnológico inovador. Estamos à procura de um(a) profissional de Customer Success Pleno que compartilhe de nosso propósito e esteja pronto(a) para fazer a diferença.

Nosso Propósito:

Transformar a educação por meio de um ecossistema de tecnologia.

 

Nossas Prioridades:

- Foco no Cliente: Eles são a essência de nossa existência. Valorizamos um relacionamento respeitoso e construtivo, sem comprometer nossos valores.

- Elevar o Nível Sempre:* Repudiamos o comodismo e buscamos constantemente superar limites.

- Trabalho Duro: Entendemos que grandes conquistas demandam grande dedicação e esforço.

 

Funções do Cargo:

- Ser a voz do cliente dentro da empresa, provendo feedbacks vitais para aprimorar nosso atendimento.

- Ação proativa na cocriação de soluções para as necessidades e desafios dos clientes.

- Realização de reuniões, tanto online quanto presenciais, para entender e atender às expectativas dos clientes.

 

Requisitos:

- Residir em Brasília ou região.

- Possuir habilidades comerciais e de atendimento ao cliente.

- Ter no mínimo 2 anos de experiência em Customer Success.

- Conhecimento em indicadores e métricas relevantes à área.

- Habilidade para ouvir e sintetizar necessidades de forma clara e objetiva.

Difefenciais:

- Experiência no mercado de infoprodutos ou marketplaces.

- Experiência no setor educacional.

- Afinidade com metas e prazos definidos.

- Experiência com a plataforma Intercom.

 

Oferecemos:

  • Contratação CLT com benefícios competitivos;
  • VA + VT + Plano de Saúde;
  • Oportunidade de crescimento em um ambiente dinâmico e inovador.

 

Envie sua candidatura com expectativa salarial e venha fazer parte de nossa missão de transformar a educação Junte-se à Tutory e contribua para um futuro mais brilhante através da tecnologia.

Modalidade: Presencial