Client Success Specialist

2 semanas atrás


Brasília, Distrito Federal, Brasil Nightwing Tempo inteiro

Position Role Type:
Unspecified

Location:

Remote position with responsibilities across Brazil, Chile, and Colombia. The role focuses on enhancing customer relationships, leading success initiatives, and driving customer strategy and growth.

Key Responsibilities:
  • Manage customer relationships to ensure satisfaction and success.
  • Lead initiatives aimed at customer growth and strategic development.
  • Oversee IT Service Management to enhance service delivery.
Qualifications:

Bachelor's Degree in Business, Computer Science, or a related field; with a minimum of 2 years in customer success, solution delivery, or related fields.

Fluency in English, Spanish, and Portuguese is required.

Experience in commercial management, air services development, or airline IT is advantageous.

ITIL and Project Management certifications are preferred.

Skills:
  • Strong problem-solving abilities with a knack for presenting solutions to complex challenges.
  • Exceptional communication and presentation skills, capable of influencing at all organizational levels.
  • Adept at translating technical concepts into business terms and aligning business requirements with technical features.
  • Experience in leading cross-functional teams to address customer needs effectively.
Note:
This role is remote but candidates must reside in Brazil, Chile, or Colombia. Nightwing is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.


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