Client Success Specialist

Há 6 dias


Brasília, Distrito Federal, Brasil Elevate and Delegate Tempo inteiro

About the Role

Elevate and Delegate is seeking a skilled Client Success Specialist to join our team and lead the planning, development, and execution of client digital strategies.

Key Responsibilities

  • Client Relationship Management:
    • Build and maintain strong, positive relationships with clients through excellent communication and responsive support.
    • Act as the primary contact for client inquiries, ensuring timely and accurate resolution of issues.
  • Customer Service Excellence:
    • Provide courteous and professional assistance to clients, addressing their needs, concerns, and inquiries.
    • Demonstrate empathy and active listening skills to understand and resolve client issues effectively.
  • Problem Resolution:
    • Analyze client concerns and take proactive steps to identify and implement solutions.
    • Collaborate with cross-functional teams to resolve complex issues and provide comprehensive resolutions.
  • Product Knowledge and Education:
    • Maintain a deep understanding of our products/services and effectively communicate their features, benefits, and value propositions to clients.
    • Offer guidance and educate clients on how to maximize the benefits of our offerings.
  • Feedback Collection and Reporting:
    • Gather and document client feedback, suggestions, and concerns to provide insights for product/service improvements.
    • Prepare and submit regular reports summarizing client interactions and feedback.

Requirements

  • Excellent English is critical.
  • Proven experience in a customer service or client-facing role.
  • Experience working in a Digital Marketing Agency is highly preferred.
  • Exceptional communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work independently in a remote setting, demonstrating self-motivation and time management skills.

Benefits

  • You will be directly working with the client, communicating with them, providing services, and addressing any client-related matters independently.
  • All payments for your services will be handled directly by the client.
  • Vacation leaves and holidays will be determined by the client, and you are expected to align your schedule with their business needs.

Technical Requirements

  • Dedicated workstation at home.
  • 30 MBPS minimum Internet connection.
  • Backup device and Internet in times of power outages.


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