Client Success Specialist
Há 6 dias
About the Role
Elevate and Delegate is seeking a skilled Client Success Specialist to join our team and lead the planning, development, and execution of client digital strategies.
Key Responsibilities
- Client Relationship Management:
- Build and maintain strong, positive relationships with clients through excellent communication and responsive support.
- Act as the primary contact for client inquiries, ensuring timely and accurate resolution of issues.
- Customer Service Excellence:
- Provide courteous and professional assistance to clients, addressing their needs, concerns, and inquiries.
- Demonstrate empathy and active listening skills to understand and resolve client issues effectively.
- Problem Resolution:
- Analyze client concerns and take proactive steps to identify and implement solutions.
- Collaborate with cross-functional teams to resolve complex issues and provide comprehensive resolutions.
- Product Knowledge and Education:
- Maintain a deep understanding of our products/services and effectively communicate their features, benefits, and value propositions to clients.
- Offer guidance and educate clients on how to maximize the benefits of our offerings.
- Feedback Collection and Reporting:
- Gather and document client feedback, suggestions, and concerns to provide insights for product/service improvements.
- Prepare and submit regular reports summarizing client interactions and feedback.
Requirements
- Excellent English is critical.
- Proven experience in a customer service or client-facing role.
- Experience working in a Digital Marketing Agency is highly preferred.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently in a remote setting, demonstrating self-motivation and time management skills.
Benefits
- You will be directly working with the client, communicating with them, providing services, and addressing any client-related matters independently.
- All payments for your services will be handled directly by the client.
- Vacation leaves and holidays will be determined by the client, and you are expected to align your schedule with their business needs.
Technical Requirements
- Dedicated workstation at home.
- 30 MBPS minimum Internet connection.
- Backup device and Internet in times of power outages.
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