Customer Returns Program Manager, Customer Returns
2 semanas atrás
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Solid program or project management experience.
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'. Understanding our responsibility and our need for change, we are conscientious that 'Success and Scale Bring Broad Responsibility'
Key job responsibilities
- Build and improve recurrent mechanisms to track results of Returns Experience programs;
- Identify opportunities to improve processes based on data;
- Work with stakeholders to guarantee end-to-end perspective of customer returns journey;
Implement programmatic changes to drive better experience, not limited to tech investments;
Sao Paulo, SP, BRA
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full SummaryOwn and evolve Amazon's returns experience and cost optimization programs.Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiro US$150.000 - US$200.000 por anoLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4. Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiro US$150.000 - US$200.000 por anoLead Amazon's Customer Returns Experience & Cost OptimizationShape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4.Full Summary:Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement of customer...
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São Paulo, São Paulo, Brasil Amazon Tempo inteiroDescription Lead Amazon's Customer Returns Experience & Cost Optimization Shape the future of customer returns while driving Concessions and Returns P&L ownership, leading a high-impact team of 4. Full Summary Own and evolve Amazon's returns experience and cost optimization programs. Drive the long-term vision, product development, and continuous improvement...
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