Partner Operations Analyst

**GET TO KNOW US**
We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.
**WHAT MAKES A GYMPASSER?**
We are passionate about our mission Whatever your job title is, here you can make a global impact and change people's lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.
**THE OPPORTUNITY**
We are hiring a **Partner Operations Analyst **to our **Partner Integration Ops **team in **São Paulo**
Gympass is one of the fastest-growing companies in the world, and you'll play a key role in guaranteeing a best in class user experience through the development of our integration ecosystem. You'll manage our first level onboarding and troubleshooting support channel for partners leveraging our integrated solutions, as well as providing strategic analysis to drive enhancements in our integration experience for both partners and users.
**YOUR IMPACT**
- Provide onboarding and troubleshooting support for partner integrations giving Gympass users a best in class user experience.
- Collaborate with internal stakeholders to develop and enhance our integration support and onboarding process
- Execute quality assurance and quality control for internal processes relating to fitness partners and integration adoption.
- Improve integration adoption and utilization through proactive outreach to partners in support of various strategic initiatives.
- Create onboarding materials and provide training to internal teams on available integrations.
- Collaborate with different stakeholders to understand priorities and future needs
**WHO YOU ARE**
- An enthusiastic professional with a Bachelor's degree or commensurate work experience
- Full proficiency in English (mandatory)
- A true team player who loves working towards both team and individual goals
- Experience working with cross functional teams and managing delivery from multiple stakeholders
- A critical thinker with developed analytical skills
- You are a self-learner and enjoy exploring and learning new tools
- A strong communicator both written and verbal with great interpersonal skills.
- You are detailed-oriented and you genuinely care about offering a top quality service
- You are able to be flexible, resourceful and to multi-task while establishing priorities and providing solutions.
- You have a positive attitude, you are proactive and dynamic.
- You are curious and like to solve business problems
- Self-motivated with the ability to work independently and as a team
- Experience with Zendesk a plus
- Experience writing SQL queries a plus
- Experience with tools of automation (Python, Zapier, Postman, etc) a plus
**WHAT WE OFFER YOU**
We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include:
**WELLNESS**: Health, dental, and life insurance.
**FLEXIBLE WORK**: Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.
**FLEXIBLE SCHEDULE**:We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours.
**GYMPASS**: We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.
**PAID TIME OFF**: We know how important it is that our employees take time away from work to recharge. Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.
**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with

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