Remote Channel, Account Manager

4 semanas atrás

Sao Paulo, Brasil ViaSat Tempo inteiro
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
**Responsibilities**:
The Account Manager will be responsible for the operational management of Viasat partners who act as direct sales channels and will report to the Channel Manager. The responsibilities for this role include:
- Operational management of Viasat telesales partners;
- Be the focal point of partners with Viasat
- Build and have a strong, integrated and transparent relationship with partners, ensuring that the customer safety and quality policies required by Viasat are in fact followed
- Management of Sales KPI's
- Management of Operational KPI's
- Management of sales quality and customer satisfaction indicators
- Anti Fraud Monitoring and Control
- Monitoring, elaboration and improvement of scripts
- Monitoring and support in building reports
- Support, development and monitoring of motivational campaigns to overcome results
- Identify process improvement needs for a better customer experience
- Preparation of action plans with partners to recover or surpass results
- Monitor and support the selection process of salespeople and managers, ensuring that they are within the profile expected by Viasat
**Requirements**:
- 5 + years of experience with direct management of sales teams in contact center (Inbound / Outbound)
- Bachelor's degree
- Knowledge of planning KPI's in Inbound / Outbound operations
- Experience with traffic control activities, service level, TMA, WFM, ABS, LOG, Forecast and Dimensioning
- Experience in dialer management (sizing of E1's channels, dialing rules, reticence, telephony indicators, etc.)
- Previous experience in the Telecom industry, preferably in Broadband Internet
- Willingness to travel up to 75% of the time
- Strong organization, oral and written communication skills
- Able to work as part of a crossfunctional team as well as independently
**Preference**
- Intermediary English level (written and oral)
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

  • Channel Account Manager

    1 semana atrás

    São Paulo, Brasil Pentera Tempo inteiro

    Join to apply for the Channel Account Manager - LATAM role at Join to apply for the Channel Account Manager - LATAM role at Pentera Get AI-powered advice on this job and more exclusive features. Overview Location: São Paulo, Brazil As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover...

  • Channel Account Manager

    2 semanas atrás

    São Paulo, Brasil Pentera Tempo inteiro

    Join to apply for the Channel Account Manager - LATAM role at Join to apply for the Channel Account Manager - LATAM role at Pentera Get AI-powered advice on this job and more exclusive features. OverviewLocation: São Paulo, Brazil As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover...

  • Channel Account Manager

    Há 6 dias

    São Paulo, Brasil Trend Micro Tempo inteiro

    Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints. The...

  • Channel Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Trend Micro Tempo inteiro R$60.000 - R$120.000 por ano

    Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.The...

  • Channel Account Manager

    Há 6 dias

    São Paulo, São Paulo, Brasil Trend Micro Tempo inteiro R$90.000 - R$120.000 por ano

    Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.The...

  • Channel Account Manager

    2 semanas atrás

    São Paulo, Brasil SAS Tempo inteiro

    : **Channel Account Manager (Distribution) - Hybrid** **Nice to meet you!** We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...

  • Channel Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Trend Micro Tempo inteiro R$90.000 - R$120.000 por ano

    Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.The...

  • Channel Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Pentera Tempo inteiro R$40.000 - R$120.000 por ano

    Location - East CoastAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the...

  • Channel Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Pentera Tempo inteiro R$80.000 - R$240.000 por ano

    Location - East CoastAccelerate Your Career in CybersecurityAs a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the...

  • Epm Account Reconciliation

    1 semana atrás

    Sao Paulo, Brasil Account Manager Jr Tempo inteiro

    EPM Account Reconciliation - Consultor Fucional - Sênior **Informações adicionais** .