IT Application Support Analyst

Há 4 dias


Indaiatuba, Brasil FREE ADS PAPER LTD Tempo inteiro

Provide L1/L2 support for enterprise applications. Log, monitor, and document tickets/incidents using ITSM tools. Investigate root causes and coordinate issue resolution with Operations and Development teams . Maintain compliance with SLAs and ensure consistent service quality. Support and troubleshoot IIS-hosted .NET / C# / SQL applications and RESTful services . Collaborate effectively in an international environment using multiple communication channels. Windows Server and MS SQL Server fundamentals. Familiarity with ITIL , SDLC , and product lifecycle methodologies . Strong communication and interpersonal skills. Ability to collaborate across technical and business teams . Good understanding of enterprise application support (up to 2 years’ experience). Preferred: IIS, ASP.NET, Message Queues, exposure to European clients. Advanced Eng level Prior work with European customers . Exposure to IIS environments . Seniority level Entry level Employment type Full-time Industry Telecommunications #J-18808-Ljbffr



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