Scanavenger Customer Support Specialist

1 semana atrás

Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

Please don\'t apply if your English skills are not at a professional level (C1+)

ScanAvenger was founded with the sole goal of giving a boost of productivity and efficiency to those on the front line of retail, manufacturing, logistics, transport, healthcare, and other sectors.

We offer reliable, built-to-endure barcode scanners backed by one of the most responsive support teams in the industry.

ScanAvenger has been growing at an astonishing rate of 100% YOY. We’re looking for someone who wants to join a small, agile team and grow with the company. This is a hybrid role with primary responsibilities in Helpdesk support and additional involvement in global operations.

Working hours: PDT (Los Angeles Time), with one hour break.

The monthly compensation for this role ranges from $1,500 to $1,800 USD, depending on qualifications and experience.

Helpdesk Responsibilities (Primary)
  • Provide timely and professional customer support via email, chat, and phone. You’ll need to learn the product in and out.
  • Learn the product in detail and assist with scanner setup, programming, and troubleshooting. No prior knowledge of barcode scanners is required.
  • Escalate complex cases when needed while ensuring follow-up and resolution.
  • Maintain accurate customer logs and records.
  • Update and maintain the internal Knowledge Base content for recurring issues and fixes.
Operational Support (Secondary)
  • Track global shipments and ensure timely delivery.
  • Support e-commerce operations across our website and third-party marketplaces like Amazon and eBay.
  • Help manage worldwide stock levels and coordinate with warehouses.
  • Assist with new order placements and help prevent stockouts.
  • Support product launch campaigns and ensure marketplace listings are accurate.
  • Communicate with global suppliers and partners.
  • Help with internal process documentation and task tracking.
Qualifications
  • English language proficiency at C1+ level (written and verbal).
  • 3+ years of experience in a similar customer-facing or support role
  • Professional email communication.
  • Strong organizational and multitasking abilities
  • Proven track record of ownership and task follow-through
  • Resourcefulness and problem-solving mindset
  • Intermediate Microsoft Office skills (especially Excel and Outlook)
  • Bonus: Experience with Amazon Seller Central
  • Bonus: Technical background or comfort with tech troubleshooting
  • Ability to switch between customer support and internal operations tasks as needed
  • Comfortable working independently and taking ownership of outcomes
#J-18808-Ljbffr

  • Customer Support Specialist

    Há 3 dias

    Feira de Santana, Brasil Monments Hr Group Tempo inteiro

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist based in Feira de Santana, BA.The Customer Support Specialist will be responsible for providing exceptional customer support and ensuring customer satisfaction.Key tasks include responding to customer inquiries, troubleshooting technical issues, and providing technical...

  • Customer Support Specialist

    1 semana atrás

    Feira de Santana, Bahia, Brasil Monments Hr Group Tempo inteiro R$30.000 - R$45.000 por ano

    Role DescriptionThis is a full-time on-site role for a Customer Support Specialist based in Feira de Santana, BA. The Customer Support Specialist will be responsible for providing exceptional customer support and ensuring customer satisfaction. Key tasks include responding to customer inquiries, troubleshooting technical issues, and providing technical...

  • Bilingual Customer Support Specialist

    1 semana atrás

    Rio de Janeiro, Brasil Wellness Living Systems Inc. Tempo inteiro

    **Title: Bilingual** **Customer Support Specialist (Portuguese)** **Salary**: Competitive compensation **Location**: Rio de Janeiro**Remote** **Term**: Full time **About Us**: WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga,...

  • Bilingual Customer Support Specialist

    1 semana atrás

    Rio de Janeiro, Brasil Wellness Living Systems Inc. Tempo inteiro

    **Title: Bilingual** **Customer Support Specialist (Portuguese)****Salary**: Competitive compensation**Location**: Rio de Janeiro**Remote****Term**: Full time**About Us**:WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music,...

  • Customer Care

    2 semanas atrás

    Rio de Janeiro, Brasil Believe Tempo inteiro

    Company DescriptionBelieve is above all a passion for music, tech, and digital marketing, shared by over 1,500 talented people in more than 50 countries. It is a visionary and entrepreneurial spirit that drives us and makes us one of the world’s leading digital music companies whose moto is to shape the future of music. Believe's mission is to develop...

  • Technical Support Specialist

    4 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

    Technical Support SpecialistAre you a problem-solving enthusiast with a passion for technology and complex problem resolution? Magentrix, a leading provider of Partner Relationship Management (PRM) and Customer Portal solutions, is seeking a Technical Support Specialist to join our growing teamAbout Magentrix: What we're all about: Collaboration. We aim to...

  • Field Support Specialist

    Há 2 dias

    Rio de Janeiro, Brasil Oracle Tempo inteiro

    Field Support Specialist-22000ACI **Applicants are required to read, write, and speak the following languages***: English, Portuguese **Preferred Qualifications** **OHS - ORACLE HARDWARE SUPPORT** **HW Support Delivery** Detailed Description Provides a high level of customer satisfaction through the effective delivery of technical support and service...

  • Sales Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    Sales Support Specialist – M&O Partners (Brazil) Location:Centro, RJ | Industry:Oil & Gas / Energy About the Role We are looking for a detail-oriented and proactive Sales Support Specialist to strengthen our Sales team in Brazil. In this role, you will be the backbone of our commercial operations, ensuring smooth execution of sales activities,

  • Sales Support Specialist

    3 semanas atrás

    Rio de Janeiro, Rio de Janeiro, Brasil M&O Partners Tempo inteiro

    Sales Support Specialist – M&O Partners (Brazil)Location: Centro, RJ | Industry: Oil & Gas / EnergyAbout the RoleWe are looking for a detail-oriented and proactive Sales Support Specialist to strengthen our Sales team in Brazil. In this role, you will be the backbone of our commercial operations, ensuring smooth execution of sales activities,

  • Administrative Support Specialist

    2 semanas atrás

    Rio de Janeiro, Brasil beBeeSupport Tempo inteiro

    Job Title: Administrative Support Specialist The ideal candidate will exhibit high standards and excellent communication skills, able to take initiative, prioritize daily tasks, and meet tight deadlines. Key Responsibilities Schedule Management: Handle active calendars, schedule meetings, and confirm appointments. File Organization: Ensure files are...