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Front Office Duty Manager
2 meses atrás
Nestled along the picturesque Arabian Gulf beaches, Mövenpick Hotel Jumeirah Beach is a modern and contemporary 5-star hotel that promises an unparalleled experience of luxury and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, Mövenpick Hotel Jumeirah Beach stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities.
Job Description:
- Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
- Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
- Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
- Operational Support: Manage daily operations of the front office, including room assignments, inventory management, and cashiering.
- Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all times as per LQA Brand Standards.
- Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
- Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
- Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.
Qualifications:
- Minimum of 2 years experience in a front office supervisory or management role, in a 5-star hotel.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software (e.g., Opera) and Microsoft Office Suite.
- Strong problem-solving skills and the ability to handle stressful situations.
- High attention to detail and organizational skills.
- Flexibility to work various shifts, including weekends and holidays.
- A degree in Hospitality Management or a related field is preferred.
- Proficiency in English is required; additional languages are a plus.
