Customer support specialist
3 semanas atrás
We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at User Guiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing Saa S company, we’d love to hear from you. What you’ll do Handle support requests through live chat, video call and other channels, ensuring timely and professional responses. Deliver an excellent customer experience by becoming a product expert and helping users get the most out of User Guiding. Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements. Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service. What we’re looking for Based in Brazil and available to work full-time (5 weekdays, 45 hours). Strong proficiency in English and Portuguese (spoken and written). A problem-solver with a positive mindset who genuinely enjoys helping people. Highly organized and comfortable working with distributed teams across time zones. Someone interested in building a long-term career in customer experience and Saa S support. Nice to have Previous experience in customer support or customer success , ideally in a Saa S or B2 B environment. Familiarity with support tools like Intercom, Zendesk, or Hub Spot . Additional language skills (Spanish is a huge plus). Why you’ll love working at User Guiding User Guiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We’re a globally distributed team, passionate about growth and collaboration. Here’s what we offer: Competitive salary + performance bonuses 100% remote working in Brazil Required hardware and software provided Access to educational resources and career development opportunities Recruitment process Initial Interview (30 min): Culture and role fit. Practical Task: Product-related exercise to evaluate problem-solving and communication. Final Interview: Conversation with the department head.
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Customer Support Specialist
3 semanas atrás
Brasil UserGuiding Tempo inteiroWe’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you. What you’ll do Handle support requests through live chat, video call and other channels,...
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Customer support specialist
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Billing and customer support specialist
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Brasil Vintti Tempo inteiroLocation: Latin America (remote) Working hours: 9:00 AM to 5:30 PM CST Salary : 1300 - 1600 USD Overview We’re looking for a Billing & Customer Support Specialist to join our team! In this role, you’ll handle billing processes with precision and provide outstanding support to our clients, many of whom are navigating challenging...
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Brasil Bask Health Tempo inteiro R$40.000 - R$60.000 por anoAbout Bask HealthBask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.We're a driven and collaborative team focused on enabling...
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Customer success specialist
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Brasil SupportYourApp Tempo inteiroPassionate about the world of tech? What if you had a chance to be a part of the world's leading Saa S, Software, or Hardware solutions? Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
