Customer Support Specialist
3 semanas atrás
We’re looking for a proactive and customer-focused Customer Support Specialist to join our remote team at UserGuiding in Brazil. If you enjoy solving problems, working with people, and being part of a fast-growing SaaS company, we’d love to hear from you.
What you’ll do
- Handle support requests through live chat, video call and other channels, ensuring timely and professional responses.
- Deliver an excellent customer experience by becoming a product expert and helping users get the most out of UserGuiding.
- Troubleshoot issues, document detailed reports, and collaborate with the product team to drive improvements.
- Create and maintain clear, user-friendly documentation and resources to support customer onboarding and self-service.
What we’re looking for
- Based in Brazil and available to work full-time (5 weekdays, 45 hours).
- Strong proficiency in English and Portuguese (spoken and written).
- A problem-solver with a positive mindset who genuinely enjoys helping people.
- Highly organized and comfortable working with distributed teams across time zones.
- Someone interested in building a long-term career in customer experience and SaaS support.
Nice to have
- Previous experience in customer support or customer success , ideally in a SaaS or B2B environment.
- Familiarity with support tools like Intercom, Zendesk, or HubSpot .
- Additional language skills (Spanish is a huge plus).
Why you’ll love working at UserGuiding
UserGuiding is a VC-backed startup helping 2,000+ companies worldwide deliver better onboarding experiences. We’re a globally distributed team, passionate about growth and collaboration.
Here’s what we offer:
- Competitive salary + performance bonuses
- 100% remote working in Brazil
- Required hardware and software provided
- Access to educational resources and career development opportunities
Recruitment process
- Initial Interview (30 min): Culture and role fit.
- Practical Task: Product-related exercise to evaluate problem-solving and communication.
- Final Interview: Conversation with the department head.
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