Business Operations Specialist

Há 4 dias

Manaus, Brasil beBeeOnboarding Tempo inteiro

About Xenia

Xenia is a leading operations management platform that helps restaurants and retail businesses streamline their daily operations, ensure compliance, and drive accountability through digital checklists, audits, and real-time reporting.

Key Responsibilities

  • Lead Customer Implementations: Conduct comprehensive onboarding sessions via Zoom to guide new customers through platform setup and configuration
  • Workspace & Application Configuration: Assist clients with set up & configuration of customer workspaces including locations management, user roles & permissions, organizational structure, checklist templates / digitizations, and operations workflows / assignments
  • Training Delivery: Train customers on both web and mobile applications, covering all core features and best practices
  • Go-Live Support: Ensure smooth rollout to store locations with hands-on assistance during initial deployment

Ongoing Support:

  • Provide expert assistance via email and Zoom for customer questions, feature requests, and optimization needs
  • Maintain strong relationships with key stakeholders throughout the customer journey
  • Schedule and conduct regular progress reviews to ensure successful adoption and identify expansion opportunities
  • Share industry best practices and platform optimization strategies to maximize customer ROI

Required Qualifications

  • Strong aptitude for learning software platforms and ability to troubleshoot technical issues
  • Excellent verbal and written communication skills with ability to explain complex concepts clearly
  • Experience with video conferencing platforms (Zoom), CRM systems, and project management tools
Essential Skills and Qualifications
  • Technical problem-solving skills
  • Verbal and written communication skills
  • Video conferencing experience
  • Crm and project management knowledge

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