Customer Engagement Manager

For Current Gilead Employees and Contractors:At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer - working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.**Job Description**:Customer Engagement Manager (Cell Therapy)Brazil (location Rio de Janeiro RJ)**Job Description**:The Cell Therapy Account Engagement Manager has primary responsibility for developing the relationship with referring treatment centers (RTCs) for Gilead/Kite’s cell therapy nationwide and serves as those RTCs' primary point of contact with Gilead/Kite. In this role, the Customer Engagement Manager is responsible for driving appropriate referral for Kite’s CAR T therapies and ensure differentiated customer experie nce. To accomplish these goals, he/she will develop/implement national strategic plans for RTCs in collaboration with commercial operations and marketing team, cultivate strong relationships with account stakeholders, coordinate all of Kite’s activities for the RTCs, and communicate the value o f CAR T therapy to account stakeholders, utilizing varie ty of communication tools including e channels and contract reps potentially. This position is based in Rio de Janeiro RJ / Brazil and reports to the Kite Business Unit Director.Everyone at Kite is grounded by one common goal curing cancer. We are at the forefront of immunotherapy and engineered T cell therapy. Our personalized approach is what sets us apart. Unlike traditional pharmaceutical manufacturing, our therapies are not created on an assembly line. With CAR T cell therapy, we are reengineering a patient’s own immune cells to fight cancer one patient at a time. We also are entering a pivotal time in our history with multiple planned launches and evolving competitive dyn amics on a global scale. That means a fast moving, constantly changing environment and innovative culture, where we make discoveries every day discoveries that include our own capabilities and our individual potential.Key Responsibilities- Develop Kite’s relationship with account- Build and maintain account profile for major RTCs- Develop significant business relationships with key decision makers / key stakeholders- Serve as primary point of contact for the RTCs and collaborate with Kite colleagues to create a streamlined, organized interface- Develop an understanding of the issues and opportunities unique to each geography.- Identify/understand the needs of account stakeholders and collaborate with Kite crossfunctional colleagues (e.g. CTAMs, Commercial Operations, Marketing, Medical Affairs) to find or develop solutions- Manage day to day operations with RTCs, including:- Provide clinical information to HCPs (e.g. Package Insert (PI), Product Usage Guide, AE Management Guide)- Responding to inquiries from RTC physicians, ensure them to have appropriate clinical and referral information- Review/adjust regional strategic plans by evaluating market and referral status of ATCs and RTCs in each region with CTAM team- Drive appropriate referral between RTCs and ATCs- Assess referral performance for CAR T therapies at each account and develop/execute strategic plans to drive appropriate referral- Working in close collaboration with Marketing and Medical Affairs, meet with RTC physicians to educate on patient eligibility and AE management of Kite’s therapies, and communicate the latest approved messaging and clinical data mostly on remote basis- Maintain clinical expertise in basic principles of Hematology, Immunology, Non Hodgkin's Lymphoma disease and treatment and Hematopoietic Stem Cell Transplantation- Support key Kite strategic activities in Brazil- Provide Medical Affairs colleagues with appropriate feedback and insights from interactions with healthcare professionalsHCPs)- Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions and facilitating meetings with HCPs- Facilitate and provide timely feedback to