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Fleet Process

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Rio de Janeiro, Rio de Janeiro, Brasil SBM Offshore Tempo inteiro
**Req Id**:15194**Job Family**:Reporting & Support**Location**:Rio de Janeiro, BR, 20021-290**Our Vision.**
- SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.**
- We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.**#OGJS**
**ROLE PURPOSE**- Support and maintenance of the Fleet Personnel Tools
Technical and Functional point of contact for the business related to processes managed through Fleet Personnel Tools
- Support system upgrades, patches, testing and other technical projects as assigned.
**ROLE DESCRIPTION**- Functional End user support: understand tool functionalities and processes managed in the tool, propose solutions and actions, communicate to End Users on progress
Follow up on user Tickets: through ServiceNow and (if applicable) internal tracker
Manage access to the Fleet Personnel Tools: user lists, accesses, and permissions
Support on End User familiarization training
Support the Fleet Personnel Process and Tools team on the creation of learning material for the Fleet Personnel Tools
Manage updates/configuration of the Crew Management Tool
Tool related communications: communication to End Users on tool maintenance or updates
- Support end users through technical enhancements developments, testing, and implementation
Propose solutions/reviews to existing (crewing) processes
**ROLE REQUIRIMENTS**- Previous successful experience with End User support, preferably related to HRIS / Crew Management Tools
Proven trouble shooting capabilities and problem-solving mindset
Able to work in an environment with frequent changes to tasks and priorities
Able to effectively communicate with stakeholders in different layers of the organization
Knowledge of crewing operational processes and practices is a plus
Fluent English
**GENERAL INFORMATION**- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.