Technical Support Representative

4 semanas atrás

Diadema, São Paulo, Brasil Pall Tempo inteiro
Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about the Danaher Business System which makes everything possible.
Join Our Global Technical Team: Unlock Technical Excellence, Master Innovative Problem-Solving, Acquire New Skills, and Foster Collaborative Connections with Diverse Teams and Customers
Technical Support Representative (f/d/m) is responsible for providing cutting-edge technical support to our customers. Will play a crucial role in understanding their technical requirements, assisting them with filter sizing, optimization, and providing solutions to enhance their process. Will enable our customers to maximize the efficiency and effectiveness of their methods.
This position is part of the Food and Beverage Technical Support Team (SLS) and will be located in Brazil. Provide unbiased technical support to our Customers and Sales Team in LATAM.
**In this role, you will have the opportunity to**:
- Process and respond to technical requests from customers, providing accurate and timely solutions and recommendations.
- Select and size filters based on technical requirements, considering various factors to ensure optimal performance.
- Assist in the elaboration of quotation texts and preparation of offers.
- Direct inquiries and assign work to subcontractors as needed, ensuring efficient and timely completion of tasks.
- Involvement in training sessions and workshops for customers and internal teams to enhance their understanding of technical processes, filter sizing techniques, and optimization strategies.
**The essential requirements of the job include**:
- Master's or bachelor's degree in engineering, Technical Sciences, or a related field.
- Strong technical background with customer-facing technical experience.
- Proficiency in utilizing software tools (Microsoft, SAP, Sales-Force) and systems relevant to technical support.
- Proficiency in English, Portuguese, and Spanish for seamless communication with clients.
- Readiness to travel.
**It would be a plus if you also possess previous experience in**:
- Customer-facing experience and working in an international environment
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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