Empregos atuais relacionados a Service Desk Analyst - São Paulo, São Paulo - NTT DATA

  • Service Desk Analyst

    3 semanas atrás

    São Paulo, São Paulo, Brasil TLC Worldwide Tempo inteiro

    WE ARE HIRING A SERVICE DESK ANALYST Ever opened a new

  • IT Service Desk Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ebury Tempo inteiro

    IT Service Desk Analyst - (Google Workspace) Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming...

  • IT Service Desk Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ebury Tempo inteiro

    IT Service Desk Analyst - (Google Workspace)Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part...

  • Service Desk Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro

    OverviewUnder direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames.Compensation : $800 USD / monthLocation Type : RemoteJob...

  • Service Desk Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro

    Overview Under direct supervision, the Service Desk Analyst I delivers end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, the Analyst ensures all incidents are analyzed, resolved, and reported back within the promised time frames. Compensation : $800 USD / month Location Type : Remote Job...

  • Service Desk Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil TLC Worldwide Tempo inteiro

    WE ARE HIRING A SERVICE DESK ANALYSTEver opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.At TLC, we help the world's biggest brands drive customer...

  • Service Desk Analyst

    3 semanas atrás

    São Paulo, São Paulo, Brasil TLC Worldwide Tempo inteiro

    WE ARE HIRING A SERVICE DESK ANALYST Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer...

  • Service Desk Agent

    3 semanas atrás

    São Paulo, São Paulo, Brasil Kemira Tempo inteiro

    Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn...

  • It Service Desk Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ebury Tempo inteiro

    IT Service Desk Analyst - (Google Workspace)Technology·Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions.Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide.Joining Ebury means...

  • Service Desk Analyst

    3 semanas atrás

    São Paulo, São Paulo, Brasil System1 Group PLC Tempo inteiro

    In the words of one of our senior clients recently… "Market Research has changed more in the past 3 years, than in the previous 40". About System1 System1 is the Creative Effectiveness Platform. Our target customers are the world's largest advertisers. We predict and improve marketing effectiveness. Our advertising and idea tests measure emotion to give...

Service Desk Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil NTT DATA Tempo inteiro
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
Descrição do trabalho
Estamos procurando um profissional para compor a equipe de primeiro atendimento do Service Desk.
O profissional fará parte de uma equipe multidisciplinar responsável por todo o ciclo de vida de todos os chamados desde a sua criação, direcionamento e solução.
Deve também ter espírito de equipe colaborativo e com foco no desenvolvimento do coletivo. Se você também estiver familiarizado com atendimento ao cliente, em outra áreas de TI e conhecimento em outras tecnologias além de Cisco, gostaríamos de conhecê-lo.
**What you'll be doing**
**Descrição do trabalho**
Estamos procurando um profissional para compor a equipe de primeiro atendimento do Service Desk.
O profissional fará parte de uma equipe multidisciplinar responsável por todo o ciclo de vida de todos os chamados desde a sua criação, direcionamento e solução.
Deve também ter espírito de equipe colaborativo e com foco no desenvolvimento do coletivo. Se você também estiver familiarizado com atendimento ao cliente, em outra áreas de TI e conhecimento em outras tecnologias além de Cisco, gostaríamos de conhecê-lo.
**Responsabilidades**
- Registro de chamados;
- Classificação e diagnóstico;
- Suporte inicial (Primeira chamada);
- Monitoramento do ciclo de vida incidente;
- Suporte ao cliente via telefone;
- Comunicar ao cliente sobre padronização do ambiente e solução técnica;
- Cobrar status de colocação de chamados de outras equipes;
- Fechar chamados quando resolvido, após o acompanhamento com o usuário;
- Revisar e criar procedimentos operacionais;
- Fazer interações com parceiros;
- Fazer interações com fabricantes.
**Requisitos**
- Conhecimento sobre Cisco;
- Conhecimento de ITIL;
- Formação em rede de computadores ou similar.
- Experiência em atendimentos de Service Desk mínimo 1 ano.
**Idiomas**
- Inglês Intermediário / avançado
- Português Avançado
**Workplace type**:
Hybrid Working
**About NTT DATA**
**Equal Opportunity Employer