Customer Success Manager

Há 9 horas

Vila Velha, Brasil Marketing Ninjas Tempo inteiro

About UsMarketing Ninjas is a cutting-edge marketing agency specializing in helping restoration companies gain more referral partners and secure exclusive leads. As a faith-driven and ninja-themed company, we operate with the highest standards, integrity, and a commitment to excellence. Our mission is to empower our clients with the tools and strategies they need to grow their businesses successfully. Job Overview We're looking for a Client Success Manager (CSM) who is passionate about building relationships, ensuring client satisfaction, and driving results. The CSM will serve as the primary point of contact for our clients, ensuring they see maximum value from our services and continue to grow with us. This role requires exceptional communication skills, a strong command of English with minimal accent, and a proactive approach to client engagement. Key Responsibilities Client Onboarding & Relationship Management: Guide new clients through the onboarding process, ensuring a smooth and positive experience. Ongoing Support & Strategy: Regularly check in with clients to review performance, provide strategic insights, and optimize their marketing campaigns. Retention & Growth: Identify opportunities for upselling or cross-selling additional services to help clients scale their businesses. Issue Resolution: Address client concerns promptly and professionally, working with internal teams to resolve any challenges. Training & Education: Educate clients on best practices for using our Marketing Ninjas Lead Engine, powered by GoHighLevel. Performance Monitoring: Track client success metrics and proactively reach out to offer guidance and improvements. Collaboration: Work closely with our sales, marketing, and fulfillment teams using Slack, ClickUp, and GoHighLevel to ensure a seamless client experience. What We're Looking For Experience: 2+ years in a client success, account management, or customer service role (preferably in digital marketing, SaaS, or home services industries). Communication Skills: Fluent English speaker with excellent written and verbal communication skills. Minimal accent for clear and effective communication with U.S.-based clients. Tech‑Savvy: Experience using GoHighLevel, Slack, and ClickUp (or similar CRM and project management tools). Comfortable with marketing automation and CRM tools. Problem‑Solving: Ability to think critically and proactively address client concerns. Results‑Driven: Passionate about helping clients succeed and achieving high retention rates. Organized & Detail‑Oriented: Ability to manage multiple clients and tasks efficiently. Faith & Integrity: A commitment to conducting business with the highest ethical standards. Why Join Marketing Ninjas? Work with a mission-driven team that operates with integrity and excellence. Remote work flexibility – work from anywhere Opportunities for growth in a fast‑paced, ninja‑themed marketing agency. Competitive salary + performance‑based incentives. Supportive team environment with a strong focus on faith, values, and client success. Ready to Join the Ninja Squad? If you're passionate about helping businesses grow, building strong client relationships, and delivering exceptional service, we'd love to hear from you Apply today and become part of the Marketing Ninjas team. To move forward with your application, please complete this short form: Apply here : ? #J-18808-Ljbffr

  • Customer Success Director

    1 semana atrás

    Vila Velha, Brasil Medibloc Usa Tempo inteiro

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is an on-site, full-time role for a Customer Success Director, located in Vila Velha, ES.The Customer Success Director will oversee customer relationships, ensuring clients achieve their desired outcomes with MediBloc solutions.Responsibilities include managing customer success...

  • Customer Success Specialist

    4 semanas atrás

    Estância Velha, Brasil JoomPulse Tempo inteiro

    Joom Pulse is a data platform that provides analytics and recommendations for marketplace sellers. Its features allow you to review the most profitable products, know the estimated profit of buying directly from the supplier, discover the categories with the greatest growth potential, and explore profitable ways to expand your business. Joom Pulse helps make...

  • Analista de Customer Success Suporte

    3 semanas atrás

    Vila Velha, Brasil Menezes Consultoria Tempo inteiro

    Analista de Customer Success Suporte - PR Menezes Consultoria Startup em crescimento no segmento de tecnologia, modelo SaaS, em busca de uma pessoa para fortalecer o time de Suporte e Relacionamento com Clientes. Descrição do Cargo Atender clientes e candidatos, diagnosticando problemas e dúvidas, resolvendo questões dentro do alcance e orientando para a...

  • Customer success specialist

    3 semanas atrás

    Vila Guilherme, Brasil Netvagas Tempo inteiro

    Company and Role OverviewAt BotCity, we’ve built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...

  • Hiring Success Manager

    Há 9 horas

    Vila Velha, Brasil RemoFirst Tempo inteiro

    Join to apply for the Hiring Success Manager - AMERICA role at RemoFirst RemoFirst is transforming the way businesses hire and manage global teams. Our mission is to enable Freedom of Work by providing an all-in-one global HR platform that simplifies hiring, compliance, payroll, and benefits management. We partner with some of the world’s most innovative...

  • Consultor Customer Success

    3 semanas atrás

    Vila Velha, Brasil GRPCOM | Grupo Paranaense de Comunicação Tempo inteiro

    Consultor Customer Success (foco em retenção) – Gazeta do Povo Você é movido por dados, tem atenção aos detalhes e busca excelência no atendimento ao cliente? Venha fazer parte do veículo digital que mais cresce no Brasil! Estamos em busca de profissionais com perfil analítico, visão estratégica, domínio técnico, foco em resultados para...

  • Analista de Customer Success Suporte

    2 semanas atrás

    Vila Velha, Brasil Menezes Consultoria Tempo inteiro

    Salário A combinar Formação Acadêmica Não informado Cargo Analista de marketing Empresa Menezes consultoria Treinamento Treinamento em desenvolvimento profissional e gerencial Ramo Recursos Humanos/ Recrutamento e seleção Seniority level Entry level Employment type Full-time Job function Information Technology Indústrias Human Resources Services...

  • Analista De Customer Success Pleno/Sênior

    Há 2 dias

    Estância Velha, Brasil Obras Online Tempo inteiro

    Descrição da vaga Cargo: Customer Success Manager Pleno/Sênior Modalidade de contratação: PJHome OfficeNecessário:Precisa ter uma empresa aberta com CNPJ regularizadoConta corrente PJExperiência mínima de 3 anos na área de CS e gestão de carteiras;Formação superior completa nas áreas de Negócios, TI ou similares.Possuir computador e chip...

  • Customer Success

    Há 2 dias

    Vila Paraná, Brasil Vitta Business Tempo inteiro

    VAGA PARA CUSTOMER SUCCESS Faça parte de uma empresa líder no mercado B2B, especializada em fornecer soluções inovadoras e treinamentos para clínicas de estética em todo o Brasil e no exterior. Com uma trajetória sólida e parcerias estabelecidas com mais de 2.000 clínicas, alcançamos um faturamento total de mais de 100 milhões de reais entregues...

  • Customer Success

    Há 2 dias

    Vila Paraná Pentecoste, Brasil Vitta Business Tempo inteiro

    VAGA PARA CUSTOMER SUCCESS Faça parte de uma empresa líder no mercado B2B, especializada em fornecer soluções inovadoras e treinamentos para clínicas de estética em todo o Brasil e no exterior. Com uma trajetória sólida e parcerias estabelecidas com mais de 2.000 clínicas, alcançamos um faturamento total de mais de 100 milhões de reais entregues...