Career Opportunity: Technical Support

Há 3 dias

Nova Lima, Brasil beBeeSupport Tempo inteiro

Job Title: Support Specialist Come to a leading IT services provider and transform your career. We believe that people make the difference, which is why we live a culture of unlimited learning and development. This is an ideal scenario for expanding ideas through the right tools, contributing to our success in a collaborative environment. We are looking for a Support Specialist who wants to learn and grow. The successful candidate will: Provide follow-up and support for desktop, laptop, and mobile devices. Manage stock and assets effectively. Offer 2nd line IT support for all internal departments. Guide, assist, and follow up on client questions, problems, or troubleshooting (hardware and software). Install and configure PCs and peripherals as required. Ensure customer service and availability. Develop and maintain documentation for ICT support-related subjects and produce reports when necessary. Provide onsite support during events. Mandatory Skills Advanced English language skills. Experience in PC and/or mobile telephony support. Basic knowledge of network and server administration. Hands-on experience with mounting and unmounting devices. Good knowledge of Windows OS (Windows 10) and MS Office. Familiarity with hardware (HP, DELL, Lenovo). Excellent customer service, interpersonal, communication, and team collaboration skills. Good knowledge of German/English (written and oral). Strong administrative skills, including punctuality and attention to detail. A quick learner with interest in IT progress. What We Offer Professional development and continuous evolution of your skills, always aligned with your interests. Opportunities to work outside Brazil. A diverse and innovative environment that encourages teamwork. TCS Benefits - Brazil: Health insurance. Dental plan. Life insurance. Transportation vouchers. Meal/Food Voucher. Childcare assistance. Gympass. TCS Cares - free psychological assistance (24 hours/day), legal, social, and financial assistance. Partnership with SESC. Reimbursement of certifications. Free TCS Learning Portal - online courses and live training. International experience opportunity. Discount partnership with universities and language schools. Bring Your Buddy - referring people earns you a bonus for each hire. TCS Gems - recognition for performance. Xcelerate - free mentoring career platform. At TCS, we promote an inclusive culture, working for equity across gender, people with disabilities, LGBTQIA+, religion, race, ethnicity. All opportunities are based on these principles. We strive to build a TCS that respects individuality.

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