Information Technology Support Specialist

3 semanas atrás

Fortaleza, Ceará, Brasil Planet Smart City Tempo inteiro
The Company
Planet Smart City fosters a culture of inclusivity that reflects our mission in addressing one of the most pressing current global issues: affordable housing. More than 1.6 billion people currently live in unsafe and overcrowded housing. We create cities and districts that are economically, environmentally and socially sustainable by integrating the best architecture and engineering with the use of smart technology, digitalisation, resilient infrastructure and intelligent urban planning to provide high-quality, low-cost homes not only for today but for future generations. People and communities are put at the heart of our neighbourhoods, improving lives by enabling a circular economy and offering social innovation programmes, which help promote strong and supportive communities that nurture relationships and are enriched with services at a local level. By embracing high-impact, long-term value creation in all our projects, we want to change cities and lives for the better. Together, we are pioneering new standards for affordable housing which will create lasting value for our business and society present and future.
Responsabilities
- Help desk and users' support
- IT ticketing system management (FreshService environment)
- Prioritizing and managing many open cases at one time
- Troubleshooting on PC and Mac client OS
- PC / Mac hardware maintenance and repair
- PC / Mac InTune enrolling
- Rapidly establishing a good working relationship with all other professionals
- Place hardware into production by establishing necessary connections and configurations into the existing environment (Server, Storage, Switch)
- Support the IT team in troubleshooting system and network problems and diagnosing and solving hardware or software faults in collaboration with the IT Infrastructure dept. members
- Prepare the documentation accurately
- Testing and evaluating new technology if necessary
- Keep up to date with the ever-changing specific software and operating systems
- Contribute to team effort by accomplishing related tasks as needed
- Ensure company policies and procedures are understood and always followed
- Perform other duties as requested by direct & dotted reporting line managers/ supervisors
- To better understand and/or support users' difficulties, occasional national and international traveling time is foreseen
- Guarantee the availability of services without fault
- Manage accidents with rationality and competence
- Find solutions quickly to solve problems
- Prioritize project management
- Ability to find or learn new solutions
Experience & Skills Essential
- 5+ years in Information Technology
- English
- Italian is a plus
Preferable
Education Essential
- Bachelor's or master's degree in computer science
Preferable
- MS certifications

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