
Customer Retention Specialist
3 semanas atrás
Customer Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a full time, remote position focused on retaining existing customers. Customer Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.
**Location**: Fully Remote - Based in Brazil
**Schedule**: Full-time, 40 hours a week, with at least 2 evenings and every other weekend required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating Hours are from 5:00am PDT - 9:00pm PDT (U.S. time zones)
**About Nerdy**:
**Qualifications**:
- Fluent in English
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