
Customer Experience Specialist
Há 4 dias
We are looking for a skilled professional to deliver exceptional customer service. As a key player in our organization, you will provide front-line support for our products and solutions.
- Provide proactive and reactive support to customers, partners, and internal teams
- Troubleshoot and resolve issues related to accounts, documents, billing, and access
- Manage communications with customers across various channels
- Use internal tools and proprietary systems to resolve queries and track customer issues
- Identify bugs and improvement opportunities and advocate for customer experience enhancements
- Promote our products and services through consultative support conversations
- Meet or exceed service level targets and support KPIs
- Serve as a customer advocate by surfacing insights and patterns to internal stakeholders
- Support internal peers with product knowledge and engagement standard practices
Key Responsibilities:
- Customer Support
- Troubleshooting
- Communication Management
- Internal Collaboration
What We Offer:
- A dynamic work environment
- Ongoing training and development opportunities
- A competitive compensation package
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