Customer Experience Specialist

Há 4 dias


Fortaleza, Ceará, Brasil beBeeExpert Tempo inteiro R$20.000 - R$25.000
Job Overview

We are looking for a skilled professional to deliver exceptional customer service. As a key player in our organization, you will provide front-line support for our products and solutions.

  • Provide proactive and reactive support to customers, partners, and internal teams
  • Troubleshoot and resolve issues related to accounts, documents, billing, and access
  • Manage communications with customers across various channels
  • Use internal tools and proprietary systems to resolve queries and track customer issues
  • Identify bugs and improvement opportunities and advocate for customer experience enhancements
  • Promote our products and services through consultative support conversations
  • Meet or exceed service level targets and support KPIs
  • Serve as a customer advocate by surfacing insights and patterns to internal stakeholders
  • Support internal peers with product knowledge and engagement standard practices

Key Responsibilities:

  • Customer Support
  • Troubleshooting
  • Communication Management
  • Internal Collaboration

What We Offer:

  • A dynamic work environment
  • Ongoing training and development opportunities
  • A competitive compensation package


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