Customer Experience Ambassador

Há 4 dias

Fortaleza, Ceará, Brasil beBeeResponsibility Tempo inteiro US$35.000 - US$40.000
Customer Service Associate Job Description

The Customer Service Associate will play a key role in delivering exceptional customer experiences, ensuring that every shopper feels valued and supported throughout their shopping journey.

Key Responsibilities:
  • Customer Support: Assist customers with questions and recommendations, providing personalized solutions to meet their needs.
  • Sales Transactions: Manage sales transactions efficiently while working assigned cash registers, maintaining accuracy and attention to detail.
  • Cash and Asset Security: Maintain the security of cash and protect company assets, upholding the highest standards of integrity and responsibility.
  • Store Maintenance: Ensure the store remains well-stocked, recover merchandise, and maintain a clean and organized environment for both customers and employees.
  • Receiving and Stocking: Receive merchandise and assist with unloading trucks, replenishing stock according to productivity standards, and maintaining a safe and efficient workflow.
  • Team Collaboration: Foster a positive, safe, and respectful environment by maintaining professional and friendly interactions with customers, associates, and leaders, promoting a culture of teamwork and cooperation.
  • Facilities Maintenance: Take ownership of maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
  • Adaptability: Perform other duties as assigned, demonstrating flexibility and adaptability in response to changing business needs and priorities.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills, enabling effective relationships with customers, colleagues, and management.
  • Ability to work accurately and efficiently in a fast-paced retail environment, handling multiple tasks simultaneously.
  • Strong problem-solving and analytical skills, with a focus on resolving customer concerns and issues promptly and professionally.
  • Basic math skills and familiarity with operating a point-of-sale system, ensuring accurate handling of sales transactions and inventory management.
  • Flexibility and adaptability, with a willingness to learn and take on new responsibilities as needed.
Benefits:
  • A dynamic and supportive work environment, fostering growth and development opportunities for our team members.
  • Competitive compensation and benefits packages, recognizing the value and contributions of our employees.
  • Ongoing training and development programs, helping our team members enhance their skills and advance in their careers.
  • A collaborative and inclusive workplace culture, valuing diversity and promoting a sense of belonging among our team members.
Others:
  • Opportunities for advancement and career growth within the company.
  • A commitment to maintaining a safe and healthy work environment, adhering to company policies and procedures.

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