System Support Specialist

2 semanas atrás

Fortaleza, Ceará, Brasil beBeeJuniorDeveloper Tempo inteiro R$72.892 - R$103.475

We are seeking a detail-oriented and proactive Junior Back-end Developer with a focus on Java to join our team. This individual will work in the support area, playing a crucial role in ensuring the reliability and performance of our systems and applications.

The ideal candidate will have previous experience in technical support or N1 monitoring, as well as knowledge of monitoring tools such as Grafana, Prometheus, AppDynamics, and Dynatrace. They should also possess excellent communication skills to interact with different levels of the organization.

Responsibilities include:

  • Monitoring our systems and applications to ensure they are functioning correctly.
  • Escalating more complex incidents to our squads, providing them with necessary information.
  • Being proactive in identifying patterns and suggesting improvements to prevent problems from occurring again.
  • Collaborating with the development and operations teams to improve incident monitoring and response processes.
  • Analyzing and optimizing alerts to ensure they are relevant and actionable, avoiding false alarms.
  • Analyzing system logs to identify and solve problems.
  • Maintaining constant and clear communication with everyone involved during incident management, ensuring that everyone knows what is happening.
  • Participating in postmortems to learn from each situation and continually improve our processes.
  • Creating and updating documentation of incident monitoring and management procedures and processes.

Required skills and qualifications:

  • Previous experience in technical support or N1 monitoring.
  • Knowledge of monitoring tools such as Grafana, Prometheus, AppDynamics, and Dynatrace.
  • Ability to diagnose and resolve basic technical problems.
  • Excellent communication skills to interact with different levels of the organization.
  • Proactivity and initiative to suggest improvements in monitoring processes and systems.
  • Ability to work well in a team and collaborate with different squads.
  • Basic knowledge of ITIL or good IT service management practices.

Skill Set:

  • Experience in DevOps environments and adoption of agile methodologies.
  • Experience with automation of repetitive tasks.
  • Knowledge of ITIL, DevOps practices, and Site Reliability Engineering (SRE).
  • Knowledge of Java programming.

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