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Technical Support Specialist
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About This Role
We're seeking a talented Technical Support Specialist to join our India support team. This role is ideal for someone passionate about problem-solving, customer experience, and technology.
Key Responsibilities:
- Provide top-notch technical support to our customers and partners.
- Troubleshoot complex product issues across mobile SDKs, APIs, and dashboards.
- Collaborate with internal teams (Product, Engineering, Customer Success) to resolve cases and escalate when needed.
- Become an expert in our product suite and the AdTech/mobile marketing ecosystem.
- Contribute to internal documentation, FAQs, and knowledge base articles.
- Act as a customer advocate by delivering feedback to product and engineering.
Requirements:
- 2–5 years of experience in product or technical support, preferably in a SaaS, AdTech, or mobile environment.
- Familiarity with REST APIs, HTTP protocols, and debugging tools like browser dev tools/Postman.
- Ability to write basic SQL queries and use scripting/regex for analysis.
- Exposure to mobile SDKs (Android/iOS) and mobile app ecosystems is a plus.
- Strong analytical, troubleshooting, and problem-solving skills.
- Clear and concise communication skills, both written and verbal.
- A collaborative mindset with the ability to work with distributed global teams.
Why Join Us
You'll be part of a diverse, collaborative, and fast-paced environment where everyone has a voice. We value innovation, customer obsession, and personal growth.
