Aftermarket Service Representative

**Career Area**:Marketing / Sales / Product Support**:
**IT IS YOUR TIME**
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Important**:
- **Don’t forget to include a resumé in English in your profile in Workday**
**Job Profile / Activities**:
Deliver on Enterprise Parts Growth Targets. Drive Sales-to-Users (STUs) growth for the aftermarket services business in line with the Electric Power Division’s strategy in the assigned territory, communicated targets and by following established sales processes focused on the end customer. This will be achieved in close collaboration with assigned dealers where the incumbent will provide leadership, guidance, and counsel to optimize dealer’ sales force and sales processes effectiveness, in addition to leveraging opportunity management systems and processes to Caterpillar’s benefit, while recognizing and respecting independence of dealer.
- Deliver, in collaboration with the other divisions, the annual total business plan for the assigned dealer territory
- In collaboration with assigned dealer, develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts
- Adopt and be an advocate for sales funnel management methods
- Collaborate with industries to identify customer accounts for growth
- Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns
- Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan
- Drive regular sales performance reviews with dealer and ensure implementation of corrective actions where needed
- Identify and track opportunity, report voice of customer/voice of dealer (VOC/VOD) in the CRM system; Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales
- Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness for improving aftermarket solutions sales management, marketing and operational capabilities
- Manage the Travel and Expense (T&E) Budget.
- Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship.
**Basic Qualifications**:
**Education**:Bachelor’s degree
**Experience**:2 + years of Product Support, Product Sales, Parts and/or Service Marketing
**Language**:Intermediate English / Basic Spanish
**Knowledge**:Proven track record of growing and executing sales plans and achieving targets.
**Travel**:required 50%
**Behavioral skills**:Data analytics skills including applied data interpretation and facts-based decision making, self-starter with strong initiative, ability to work autonomously, positive attitude, ability to work effectively in teams, making the team they are part of stronger, excellent listening, communication and presentation skills.
**Desirable Qualifications**:
- Experience working with Electric Power and Aftermarket
- Experience with Caterpillar Dealers
- Advanced English
- Advanced Spanish
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Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here.

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