Customer Success Specialist, Life Sciences
3 semanas atrás
JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company. The Role As a Customer Success Specialist, you will help professors at leading universities in the US integrate JoVE videos into their courses to improve teaching outcomes and student success. You'll play a key role in ensuring users get the most value from their JoVE subscription. Responsibilities: Conduct daily outreach to Faculty (via calls, emails, and 1:1 demos) to set up JoVE integrations in courses and increase product usage. Increase JoVE adoption by delivering product awareness sessions across existing customer universities and research institutes. Grow engagement and usage by delivering presentations at (1) exhibits and conferences, (2) university seminars and workshops, and (3) onsite customer visits. Strengthen subscription renewal outcomes by ensuring smooth implementation support, and consistent usage of JoVE resources. Influence product decisions by communicating customer feedback to sales, product, and marketing teams. Requirements: A Master's degree or PhD in Life Science disciplines. 1-3 years of experience in customer facing roles is preferred. Fluent communication skills English. Knowledge of education, market trends, and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering, or Psychology. Strong interpersonal skills with a passion for remote relationship-building. Experience in networking using cold calling is preferred. Why Join JoVE? You can expect compensation packages competitively placed within the local market. You will make a direct impact in accelerating science research and in improving student learning in science education. Opportunity to work with global teams and in an environment that promotes innovation and collaboration. Our strong promotion from within culture draws a clear path to advance your career with us.
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Customer Success Specialist, Life Sciences
3 semanas atrás
Brazil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Customer Success Specialist, Life Sciences
3 semanas atrás
Brazil, BR JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Customer Success Specialist, Life Sciences
3 semanas atrás
Brazil JoVE Tempo inteiroJoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard,...
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Customer Success Specialist, Academic Institutions
3 semanas atrás
Brazil beBeeCustomerSuccess Tempo inteiroLife Science Specialist We are seeking a motivated Life Science Specialist to join our team. As a key member of our success team, you will be responsible for delivering exceptional customer service and driving business growth. The Role: Key Responsibilities: Develop and execute customer engagement strategies to drive product adoption and retention. Build...
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Medical Science Liaison
1 dia atrás
Brazil Canopy Life Sciences Tempo inteiroCanopy Life Sciences is a well-respected vendor & partner in the life sciences industry, assisting pharmaceutical and life sciences clients in various functional areas of expertise. Our culture is one of empowerment. Everyone has a voice and plays a role in the success of the business and a role in developing our values & behaviors. We recruit, train, and...
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Medical Science Liaison
1 dia atrás
Brazil Canopy Life Sciences Tempo inteiroCanopy Life Sciences is a well-respected vendor & partner in the life sciences industry, assisting pharmaceutical and life sciences clients in various functional areas of expertise. Our culture is one of empowerment. Everyone has a voice and plays a role in the success of the business and a role in developing our values & behaviors. We recruit, train, and...
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Medical Science Liaison
Há 2 dias
Brazil, BR Canopy Life Sciences Tempo inteiroCanopy Life Sciences is a well-respected vendor & partner in the life sciences industry, assisting pharmaceutical and life sciences clients in various functional areas of expertise. Our culture is one of empowerment. Everyone has a voice and plays a role in the success of the business and a role in developing our values & behaviors. We recruit, train, and...
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Customer Success Manager
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Brazil TITAN Tempo inteiroTITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll...
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Customer Success Manager
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Brazil TITAN Tempo inteiroTITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...
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Customer Success Manager
2 semanas atrás
Brazil, BR TITAN Tempo inteiroTITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America.As a Customer Success Manager, you'll...
