
Technical Solutions Specialist
3 semanas atrás
About Our Next-Gen Attribution Platform
Our cutting-edge attribution and marketing analytics platform empowers marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.
We're looking for a skilled engineer who can provide top-notch technical support to our customers. As a Senior Technical Support Engineer, you'll be the primary technical voice for our customers, tackling complex issues, and shaping how our product evolves.
Key Responsibilities:
- Troubleshoot complex technical issues and drive resolutions.
- Partner with Product, Engineering, and QA to improve product functionality.
- Provide expert guidance on SDK integration and deployment.
- Mentor team members with your deep technical expertise.
- Advocate for customers by bringing feedback into product discussions.
Requirements:
- 4+ years in technical product support (B2B/SaaS preferred).
- Hands-on experience supporting software in production environments (Mobile & Web).
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
- Experience in mobile advertising analytics or AdTech is a plus.
- Excellent problem-solving, analytical, and communication skills.
Why Choose Us?
Work with world-class products
Be part of a fast-growing company
Collaborate with talented teams
A culture that values creativity, ownership & customer advocacy
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