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Há 4 dias

Salvador, Brasil Bebeetechnicalaccountmanager Tempo inteiro

Key Technical Account Manager Role Job Summary: We are seeking a highly skilled Technical Account Manager to join our team.In this role, you will play a key part in delivering strategic services and support to clients, ensuring their success and maximizing the value of our solutions.The ideal candidate will have experience working with multiple enterprise customers' technical and business teams, excellent communication and project management skills, and a proven technical background.Serve as the main technical focal point for enterprise merchants, leading upsells, cross-sales, and other efforts Analyze clients' requirements and business needs from technical and functional perspectives and fit solutions by having a deep understanding of our system and products' capabilities Build, monitor, and execute joint project plans with clients Work closely with Account Management, Sales, and Support teams as a technical subject matter expert and offer technical support for new and existing products and services Proactively initiate and design process improvements, tools, features, and product enhancements Required Skills and Qualifications: Advanced English proficiency is required to effectively communicate in a professional environment At least 4 years of experience as a technical account manager/integrations engineer/solution engineer/technical project manager working with multiple enterprise customers' technical and business teams Client-facing: excellent communication and project management skills, working with various stakeholders (PMs, and technical resources) Proven technical background, experience with troubleshooting client issues, reading logs, querying DBs, reviewing code, and offering solutions Experience working with databases and querying languages (e.g. SQL) Excel in critical thinking and technical troubleshooting of multi-layered, complex problem statements while maintaining excellent internal and external stakeholder relationships Proven technical background with API integrations; should be comfortable reading logs and source code Prior experience working with internal interfaces such as Development, Product, Account Management, Sales teams in a global organization Enthusiastic problem solver with a proactive approach Superb English writing and communication skills Prior B2B SaaS/PaaS/IaaS experience Experience working with e-commerce and/or payments industry - advantage Experience with eCommerce platforms such as Shopify and Magento - an advantage

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