Customer Success Manager
Há 5 dias
Customer Success Manager – Portuguese, Spanish, English (Dynamic Yield) Join Mastercard to lead customer success for Dynamic Yield’s advanced personalization solutions. The role is based in São Paulo and focuses on ensuring clients fully leverage Dynamic Yield software to achieve their digital marketing goals. About the Role Dynamic Yield is looking for a fluent Portuguese, Spanish, and English speaker to become the key link between our sophisticated software and client success. You will help customers understand, test, and optimize their onsite personalization, driving measurable business results. Responsibilities Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals. Evangelize adoption of the Dynamic Yield solution and achieve a high degree of customer satisfaction. Ensure appropriate resources are dedicated both internally and externally to meet or exceed project and customer expectations. Review overall program status with clients on a regular basis through client calls, web presentations, or onsite meetings as required. Serve as the primary point of contact for clients and their Dynamic Yield personalization program. Consult with clients on product features, functionality, and onboarding best practices. Distill Dynamic Yield‑driven value from utilizing personalization programs and digital testing data. Analyze data and propose value‑driving recommendations. All About You Fluency in Portuguese, Spanish, and English. Fortune 1000 client‑facing experience as a CSM preferred. B.A./B.S. Degree in an analytical, economic, or business‑management discipline. Experience or expertise in digital marketing best practice, website conversion tactics, and strategy. Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, and A/B testing tools. Experience managing end‑to‑end testing implementation, including requirements gathering, hypothesis setting, KPI selection, test execution, and results summarization. Proven eCommerce, CRO, and website personalization knowledge and experience. Exemplary quantitative and qualitative thinking, analytical ability, and problem‑solving skills. Excellent verbal and written communication skills, with strong presentation ability. Flexibility, adaptability, and the ability to operate in an ambiguous environment. Empathy and a unique ability to understand customer needs. Passion for customer success and its transformative impact on businesses. Strong project‑management or organizational skills and the ability to multitask without difficulty. Benefits & Inclusivity In the U.S., Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the application process, please contact #J-18808-Ljbffr
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