Solutions Engineer

3 semanas atrás

São Paulo, São Paulo, Brasil Instaleap Tempo inteiro
Overview

Solutions Engineer at Instaleap — join to apply for this role. The primary responsibility is to aid the customer to go live with our product by designing and implementing solutions that fit their needs. You will be responsible for managing the deployment project and supporting the customer success team with knowledge of the integrations.

Responsibilities
  • Provide the client with detailed specifications for proposed solutions including time and scope involved and ensure the implementations and initiatives are deployed in a timely manner (Project management).
  • Accompany the Customer Success team in the production stage and carry out practical demonstrations of proposed solutions.
  • Configure the services, test them, and analyze metrics.
  • Implement upsells and add new versions of the software when the clients are live.
  • Improve documentation of the area.
Experience and Qualifications
  • +2 years of proven track record in a solution engineer role or customer support role.
  • Previous experience integrating systems.
  • Experience with software engineering, customer experience and design architecture.
  • Bachelor degree in Computer Software or engineering fields is preferred.
  • Direct, hands-on technical experience in a customer-facing role is a must.
  • Strong background in using REST API Services.
  • Familiarity with cloud-based environments such as AWS.
  • Familiarity constructing SQL queries and consulting SQL databases.
Your Superpowers
  • Strong problem-solving and communication skills.
  • Knowledge on Postman, Rest Apis and Jira.
  • Ability to present ideas in a clean, user-friendly way.
  • Project management skills are required.
What we bring to the table
  • Paid time off (PTO) for 25 days.
  • Health Insurance.
  • Educational Budget to support your studies or language courses.
  • Device rent Bonus.
  • Rock solid onboarding that'll set you up for success in your job.

You must live in São Paulo, Brazil. We have a hybrid policy (once per week at the office).

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Software Development
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