Integrations Support Analyst
2 semanas atrás
Epicenter is a boutique, global SaaS Provider and consulting practice specialized in integration and data management for leading HCM Cloud applications. We are looking to add great people to our growing team serving our multinational customers.
About the Role
Every day, our team apply innovative solutions which equip our customers with reliable data and stable world-class integration solutions that allow organizations to reap the benefits of an integrated HR system landscape.
We are looking for an Support Analyst, based in Brazil, that will report directly into our Support Manager
As the first point of contact for customer support, you'll play a critical role in ensuring timely resolution of inquiries and incidents related to HCM integrations. You'll need to leverage strong analytical, problem-solving, and SQL skills to diagnose and resolve complex issues, as well as communicate technical details effectively to various stakeholders. You'll also lead customer meetings and collaborate with internal teams to deliver exceptional customer service.
What you will be doing
As our Support Analyst you will:
- Analyse and resolve complex integration issues using strong SQL knowledge and troubleshooting capabilities.
- Triage support requests for assigned customers to ensure timely resolution as per SLA.
- Ensure an organized queue of customer requests for optimal workflow and prioritization.
- Identify and escalate complex incidents to the appropriate support levels.
- Conduct daily monitoring of live interfaces.
- Maintain awareness of customer status, including upcoming events and potential integration challenges.
- Collaborate with other Support Analysts and higher-level support teams to ensure efficient resolution of complex issues.
- Lead customer meetings to provide updates on service performance and troubleshoot ongoing integration issues.
- Meet the pre-established KPIs and ensure timely resolution as per SLA.
What you will need
- Fluent in English language, any other languages a plus.
- Relevant qualifications in Computer Science, Computer Engineering, or related areas.
- Good SQL skills and ability to troubleshoot integration issues independently.
- Analytical and strong problem-solving skills.
- Well-organized remote worker with excellent time management skills.
- Experience leading customer meetings and communicating technical concepts to both technical and non-technical audiences.
- Experience working in a fast-paced and dynamic environment.
- Excellent team player who thrives in a collaborative environment.
What we offer
- Joining a fun, creative and expanding team in an international and innovative environment.
- We offer a remote work schedule with occasional business trips.
- A competitive Compensation and Benefits Package including private health insurance.
- Training opportunities, including the opportunity to learn HCM fundamentals and interfaces design principles.
If you are an optimist and keen to join a growing team focused on innovative services and cutting edge products, then reach out to us now
-
Integrations Support Analyst
3 semanas atrás
Brazil Epicenter Tempo inteiroEpicenter is a boutique, global SaaS Provider and consulting practice specialized in integration and data management for leading HCM Cloud applications. We are looking to add great people to our growing team serving our multinational customers.About the Role Every day, our team apply innovative solutions which equip our customers with reliable data and...
-
Integrations Support Analyst
3 semanas atrás
Brazil, BR Epicenter Tempo inteiroEpicenter is a boutique, global SaaS Provider and consulting practice specialized in integration and data management for leading HCM Cloud applications. We are looking to add great people to our growing team serving our multinational customers.About the Role Every day, our team apply innovative solutions which equip our customers with reliable data and...
-
Application Support Specialist
Há 4 dias
Brazil Prodapt Tempo inteiroL2/L3 Support Engineer provides intermediate-level support for the platform, addressing complex issues that go beyond the scope of L1 support. This role involves diagnosing and resolving technical problems related to the AI-driven talent intelligence solutions, working closely with both internal teams and clients to ensure smooth...
-
Application Support Specialist
Há 4 dias
Brazil, BR Prodapt Tempo inteiroL2/L3 Support Engineer provides intermediate-level support for the platform, addressing complex issues that go beyond the scope of L1 support. This role involves diagnosing and resolving technical problems related to the AI-driven talent intelligence solutions, working closely with both internal teams and clients to ensure smooth...
-
Software Engineer
3 semanas atrás
Brazil Sierra Studio Tempo inteiroJob Listing: Software Engineer - Developer Experience / Integrations (Brazil)On behalf of our client, a leading tech company, we're seeking a talented Software Engineer based in Brazil to join either their Integrations or Developer Experience team. These teams are the driving force behind our client's success:Integrations Team: Focuses on creating seamless...
-
Software Engineer
2 semanas atrás
Brazil Sierra Studio Tempo inteiroJob Listing: Software Engineer - Developer Experience / Integrations (Brazil) On behalf of our client, a leading tech company, we're seeking a talented Software Engineer based in Brazil to join either their Integrations or Developer Experience team. These teams are the driving force behind our client's success: Integrations Team : Focuses on...
-
Support Analyst
Há 1 mês
Brazil, BR Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
-
Business Analyst
4 semanas atrás
São Paulo, Brazil, BR SmartEnergy.com Tempo inteiroBusiness Analyst Company OverviewWe are a privately held renewable energy retailer headquartered in New York, New York. We currently have over 200,000 customers across the United States. We're leveraging innovative data modeling online and offline to build a new direct-to-consumer energy sales paradigm. We apply technology and people’s expertise to...
-
Senior HRIS Workday Analyst
1 semana atrás
São Paulo, Brazil, BR Elementis Global Tempo inteiroLocation: São PauloWork Arrangement: Hybrid (Minimum 2 days a week in the office)Travel Requirements: Occasional travel to other sites may be requiredAbout the Role:We are seeking a dynamic and skilled Senior HRIS Workday Analyst to play a pivotal role in enhancing and optimizing our Workday system. You will work closely with HR and other business...
-
System Analyst
2 semanas atrás
Brazil Komanda F5 Tempo inteiroHello! We are "Komanda F5" – we help companies digitize their sales processes by implementing the CRM "Kommo," which allows our clients to grow and develop more quickly and efficiently since 2012. Based in Russia and Dubai, we serve over 10,000 clients in Western Europe and South America. We are looking for active systems analysts who wish to work in a...
-
System Analyst
3 semanas atrás
Brazil, BR Komanda F5 Tempo inteiroHello! We are "Komanda F5" – we help companies digitize their sales processes by implementing the CRM "Kommo," which allows our clients to grow and develop more quickly and efficiently since 2012.Based in Russia and Dubai, we serve over 10,000 clients in Western Europe and South America.We are looking for active systems analysts who wish to work in a mode...
-
System Analyst
3 semanas atrás
Brazil Komanda F5 Tempo inteiroHello! We are "Komanda F5" – we help companies digitize their sales processes by implementing the CRM "Kommo," which allows our clients to grow and develop more quickly and efficiently since 2012.Based in Russia and Dubai, we serve over 10,000 clients in Western Europe and South America.We are looking for active systems analysts who wish to work in a mode...
-
SAP Analyst
1 semana atrás
Santa Catarina, Brazil, BR DSR Global Tempo inteiroWe are currently supporting our global end-client in their search for a SAP WM MM Analyst for SAP ECC 6 roll-out in Brazil.Location: Hybrid – remote with travel onsite to State of Santa Catarina, BrazilDuration: 12 months +Start date: ASAPLanguages: English speaking, Spanish highly beneficialRequired skills:Direct Procurement and import processesLogistics...
-
ServiceNow Business Analyst
Há 8 horas
Brazil PowDevs Tempo inteiro**Must work in Hawaii Standard timezone**Essential Job Functions• Facilitate discussions with stakeholders to gather requirements, define project scope, and identify key featuresand functionalities for child support solutions.• Collaborate with cross-functional teams, including developers, designers, and junior business analysts, totranslate business...
-
ServiceNow Business Analyst
1 dia atrás
Brazil, BR PowDevs Tempo inteiro**Must work in Hawaii Standard timezone**Essential Job Functions• Facilitate discussions with stakeholders to gather requirements, define project scope, and identify key featuresand functionalities for child support solutions.• Collaborate with cross-functional teams, including developers, designers, and junior business analysts, totranslate business...
-
IT Tech Analyst
Há 2 dias
São Paulo, Brazil, BR Wipro Tempo inteiroWe are one of the largest and leading global technology services, consulting and corporate processes companies in the world. We are present in more than 69 countries and our team is composed of more than 220,000 employees working on six continents. We are technological partners of the largest companies in the world. We proudly serve more than 1500 customers...
-
Threat Analyst, Brazil
Há 2 dias
Brazil BioCatch Tempo inteiroBioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today,...
-
Sales Analyst
2 meses atrás
Brazil Kapsch TrafficCom Transportation Brasil Ltda Tempo inteiroKapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered...
-
Business Analyst
Há 1 mês
São Paulo, Brazil, BR Personetics Tempo inteiroAbout The CompanyPersonetics is an enterprise-software growth-phase Fintech start-up. We develop AI-powered solutions helping banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We’re pioneering and establishing a whole new category of consumer banking based around data-driven...
-
Compensation & Benefits Sr Analyst
4 semanas atrás
São Paulo, Brazil, BR Unisys Tempo inteiroResponsibilitiesThe C&B Sr Analyst will support the management of multiple aspects of the company's Total Rewards programs for Unisys in Latin American countries.C&B Sr Analyst will support the end-to-end planning and execution of compensation budgets and programs for Unisys LAC.This role will include responsibilities to support and oversee the...