Sales Excellence Manager

Supports executive capacity and acts as an internal advocate for the segment (as the COO/extension for the segment leadership). Defines and drives a predictable Rhythm of Connection (RoC) in collaboration with cross-functional teams to ensure quality outcome delivery. Instills sales process discipline and adherence to standards and execution excellence. Coaches' sales teams or partners to execute sales motions and strategies; creates and lands new habits and business priorities among sales teams; collaborates across segments to proactively seek resolution to manage change. Advises leaders in their respective teams and collaborates with peers in efforts of developing segment strategies on segmentation/partner selection, territory planning, and quota setting. Drives the reinforcement and review of account/portfolio/partner business planning to ensure quality. Generates business insights to develop, align, and execute sales/organizational/partner strategies. Advocates the effective and rigorous usage of systems and tools; leverages existing reporting/analytical capabilities and defines requirements for new capabilities if needed. Removes sales blockers and captures feedback on sales challenges through the right channel. May engage customers, identify their needs, and create leads across all customer segments and the Microsoft store services to drive comprehensive solutions.
**Responsibilities**:
**Responsibilities**:
Business Partnership and Support
- Drives sales growth through account or business planning. Analyzes the outlook and leverages business insights to benchmark performance and make suggestions on current and future actions based on key drivers, opportunities, and/or risks. Supports the integration, alignment, and/or execution on the defined actions within the segment/region.
- Advises segment leads or partners, or collaborates with peers to develop segment strategy for segmentation, territory planning, and quota setting. Shares feedback on proposed segmentation changes based on local business knowledge. Aligns with Business and Sales Operations (BSO) on quota distribution strategy and timeline for the Area.Leverages segment knowledge to provide input on judgment/adjustments prior to quota decisions. Participates in sales leader and manager briefings to share quotas and rationale where needed.
- As primary orchestrator of the Account/Portfolio Partner Business Plan, contributes to activating sponsorship within segment leaders. Coaches managers and sellers on account/portfolio/partner business planning fundamentals, habits, and plan quality. Contributes to reinforcement and review of quality plans within the segment/region.
- Maintains and/or defines a predictable rhythm of the connection (RoC) in collaboration with peers and/or leadership. Contributes to RoC activities to enforce great discipline and ensure quality outcome delivery. Provides business insights and recommendations to effect positive changes. Identifies opportunities to streamline and improve the RoC cadence within the supported segment/region.
- Advises and contributes to sales teams on sales motions/strategies for opportunity management (e.g., up-sell, cross-sell, renewal, recapture). Contributes to operationalizing prioritized sales plays and industry solutions. Identifies opportunities to generate new business and accelerate the closing of existing opportunities.
Sales Coaching for Growth and Transformation
- Coaches and builds relationships with sales team on executing key priorities. Engages sales team to become more effective coaches to their sellers. Helps sales team achieve increased individual and team capability, employee satisfaction, and collaborative selling efforts. May contribute to coaching on large deal pursuit.
- Improves awareness and clarity of Corporate or TimeZone programs among sales teams and managers. Intakes and contributes to adopting plans to create new habits among sales teams or partners.
- Contributes to optimizing sales team processes and capabilities within the supported segment. Assesses customer/partner needs and applies methodologies and resources to transform seller capabilities, sales processes, and/or partner engagement processes.
- Partners with Area Transformation Leads, Area Capability Leads, and Business and Sales Operations (BSO) to remove sales roadblocks, drive utilizations of investment, increase customer/partner-facing time, and enhance seller/partner capability and effectiveness. Provides input to sales teams to anticipate and mitigate risks. Captures and integrates feedback on sales challenges or blockers. Communicates feedback to relevant teams through the appropriate channel.
Driving Sales Process Discipline
- Contributes to analytics on key revenue drivers (e.g. by channel, by product, by geo). Integrates findings from data analysis. Leverages reporting and analytical capabilities to generate data-based insights and enable visibility into revenue and forecast for sellers, sales m

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