Technical Support Engineer
Há 10 horas
Technical Support Engineer (Mid-Level)Location: Remote (Brazil. or Latin America preferred) Company: Hitch, Inc. About HitchHitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker portals, and automated underwriting. We partner with leading mortgage lenders like Deephaven Mortgage and MyEQNow to deliver a seamless borrower and broker experience. Role OverviewWe are seeking a Technical Support Engineer to join our operations and product team. You will act as the primary technical contact for our clients — diagnosing platform issues, tracing bugs, and communicating findings clearly between client operations teams and Hitch's engineers. This is a hands-on role ideal for someone who thrives at the intersection of customer experience and technology. ResponsibilitiesServe as Tier 2 support for lender and broker clients, escalating bugs and complex issues to engineering when needed. Investigate client-reported issues by analyzing logs, API requests, database records, and user behavior. Reproduce and document bugs with clear replication steps, timestamps, and expected vs. actual results. Collaborate with developers and QA to verify fixes and regression-test key features. Use tools like Postman, AWS CloudWatch, and browser developer tools to debug integrations. Maintain support documentation, internal runbooks, and root-cause analyses. Monitor application health metrics and proactively identify potential system issues. Participate in weekly technical support syncs with Product and Engineering. Requirements2–5 years of experience in technical support, QA engineering, or DevOps support for SaaS or fintech platforms. Excellent written and spoken English communication (C1 or native-level). Familiarity with APIs, webhooks, JSON payloads, and browser console/network tools. Ability to read and interpret basic SQL queries or error logs. Strong organizational skills and attention to detail when documenting issues. Experience with ticketing systems (Zendesk, Linear, Asana, or Jira). Comfortable working cross-functionally with developers and client success teams. Nice-to-HaveBackground in mortgage, lending, or real estate technology (LOS, POS, or Encompass integration). Knowledge of AWS, , or React debugging. Experience working with Plaid, Truework, Prudent AI, or other fintech APIs. Portuguese or Spanish proficiency (to collaborate with our Brazil-based engineering team). Why HitchWork closely with a global engineering team building the future of digital lending. Exposure to real-world integrations across fintech, credit, and mortgage ecosystems. Growth opportunities into QA, DevOps, or Client Success Engineering. Competitive salary and performance-based incentives.
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Technical Support Engineer
1 semana atrás
Brazil Hitch Equity Tempo inteiroTechnical Support Engineer (Mid-Level) Location: Remote (Brazil. or Latin America preferred) Company: Hitch, Inc. About Hitch Hitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker...
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Technical Support Engineer
1 semana atrás
Brazil Hitch Equity Tempo inteiroTechnical Support Engineer (Mid-Level)Location: Remote (Brazil. or Latin America preferred)Company: Hitch, Inc.About HitchHitch builds the digital infrastructure powering modern home equity and non-QM lending. Our white-label platform enables lenders to launch HELOC, DSCR, bridge, and home equity products faster — with integrated point of sale, broker...
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Brazil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills). It is a remote full-time position. Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) At Mindy-Support you have great opportunity to get: Experience in the international company working with...
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Brazil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international company working with people...
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Brazil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international company working with people...
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brazil Chronos Consulting Tempo inteiroJob Description Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the Global Support and Maintenance group, the Support Engineer will be Responsible for the technical support of the company’s...
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