Customer Operations

1 semana atrás

São Paulo, São Paulo, Brasil Veesion Tempo inteiro

Join to apply for the Customer Operations (M/F) role at Veesion .

Direct message the job poster from Veesion.

Are you dynamic and have a sense of service? Then you may be our future Operation Specialist for the BR & US markets

Your main tasks will be the following:

As an Operations Specialist , you will be the first point of contact for our clients, playing a vital role in delivering a seamless technical experience. You'll manage remote installation processes, assist clients step-by-step, and provide first-level technical troubleshooting and maintenance support. Your collaboration with our Technicians and ability to escalate issues when necessary will be key to maintaining service excellence.

  • Act as the primary contact for clients during the installation process;
  • Guide clients through remote installations, ensuring all systems are correctly configured and operational;
  • Provide timely and efficient first-level technical support and troubleshooting to identify and resolve basic issues;
  • Support clients with maintenance-related questions and minor technical interventions;
  • Collaborate closely with Technicians, escalating more complex technical issues when needed;
  • Ensure all client interactions and technical updates are properly recorded in Salesforce;
  • Contribute to the continuous improvement of operational procedures and support resources.

These missions may vary according to the evolution of the company's needs. We will guide you throughout your onboarding to enhance your skills

Preferred experience

  • Experience in a customer-facing technical support or operations role;
  • Strong problem-solving skills;
  • Basic technical knowledge of systems, networks, or IT environments (hardware/software familiarity);
  • Excellent communication skills and the ability to explain technical concepts in a user-friendly way;
  • Organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment;
  • Team player who thrives in a collaborative, cross-functional setting;
  • Native in Portuguese & Fluent in English.

Joining this ambitious project in a hyper-growth phase will open opportunities for your future career in sales (internally and externally).

Get familiar with cutting-edge AI technologies.

Receive personalized onboarding and support to enhance your sales skills.

Overachieve to gain more responsibilities: we value performance, not seniority.

Join a company with an international work environment (2 offices, 28+ nationalities).

We are committed to providing you with a fast 3 -step recruitment process:

  • A first interview with our Talent Acquisition Specialist.
  • A second interview with 2 of our operation managers.
  • Finally, an interview with the Operations director.

Benefits include health and dental insurance from day one, a diverse and inclusive workplace, a motivating team, opportunities for rapid skill and responsibility growth, and flexible work/life balance.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service and Other
Industries
  • IT Services and IT Consulting
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