Unlock Business Potential
Há 7 dias
Unlock Operational Excellence as a Business Associate (São Paulo, Brazil) About the Platform: We combine payment solutions and access to capital, developing a leading platform for online businesses in Latin America. Our mission is to be the go‑to partner for companies looking to expand efficiently, offering technology and personalized support in an all‑in‑one platform. This is a PJ hybrid position requiring 3 days a week in our office on Av Brigadeiro Faria Lima. About the Role As a key member of our dynamic team, you will drive business success in Brazil by ensuring smooth operational processes and providing exceptional customer support. You will foster strong relationships with clients, leveraging your analytical skills to interpret data and make informed decisions. The ideal candidate possesses strong communication and interpersonal skills, a customer-first mindset, and proficiency in using customer relationship management (CRM) and operations tools. Responsibilities Manage proposal generation, KYC, and client onboarding processes to ensure agility and clear communication. Act as the main point of contact for customers, addressing inquiries, resolving issues, and delivering a positive customer experience. Oversee customer support operations using CX tools to triage, prioritize, and resolve tickets quickly. Monitor transaction data and chargebacks, identifying fraud risks and implementing corrective actions. Handle chargeback response cases and work with Treasury to ensure timely settlements. Run credit card receivable assignment operations for discounting or collection purposes. Ensure compliance with regulatory requirements and internal policies related to payment operations. Map and review operational workflows and data to identify gaps and propose improvements. Collaborate with technology and product teams to troubleshoot and resolve operational issues. Proactively engage with customers to understand their needs and ensure satisfaction with our services. Work closely with sales and product teams to align customer success initiatives and optimize the customer journey. Track and report customer success metrics, including satisfaction rates, retention, and churn. Qualifications At least 2 years of experience in operations, customer success, or a related role, preferably in fintech, payments, or consulting industries. Bachelor's degree (completed or in progress) in relevant fields like Business Administration, Engineering, etc. Strong analytical skills with the ability to interpret data and make informed decisions. Exceptional communication and interpersonal skills, with a customer-first mindset. Proficiency in using CRM and operations tools. Ability to multitask, prioritize, and thrive in a fast-paced environment. Benefits Amil Health and dental insurances Competitive salary Chance of earning equity at Divibank Flexible paid vacation Totalpass Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. #J-18808-Ljbffr
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