Unlock Business Potential
Há 21 horas
Unlock Operational Excellence as a Business Associate São Paulo, Brazil is home to an innovative payment solution platform. About the Platform: We combine payment solutions and access to capital, developing a leading platform for online businesses in Latin America. Our mission is to be the go-to partner for companies looking to expand efficiently, offering technology and personalized support in an all-in-one platform. This is a PJ hybrid position requiring 3 days a week in our office on Av Brigadeiro Faria Lima 1912. About the Role : As a key member of our dynamic team, you will drive business success in Brazil by ensuring smooth operational processes and providing exceptional customer support. You will foster strong relationships with clients, leveraging your analytical skills to interpret data and make informed decisions. The ideal candidate possesses strong communication and interpersonal skills, a customer-first mindset, and proficiency in using customer relationship management (CRM) and operations tools. Responsibilities: Manage proposal generation, KYC, and client onboarding processes to ensure agility and clear communication. Act as the main point of contact for customers, addressing inquiries, resolving issues, and delivering a positive customer experience. Oversee customer support operations using CX tools to triage, prioritize, and resolve tickets quickly. Monitor transaction data and chargebacks, identifying fraud risks and implementing corrective actions. Handle chargeback response cases and work with Treasury to ensure timely settlements. Run credit card receivable assignment operations for discounting or collection purposes. Ensure compliance with regulatory requirements and internal policies related to payment operations. Map and review operational workflows and data to identify gaps and propose improvements. Collaborate with technology and product teams to troubleshoot and resolve operational issues. Proactively engage with customers to understand their needs and ensure satisfaction with our services. Work closely with sales and product teams to align customer success initiatives and optimize the customer journey. Track and report customer success metrics, including satisfaction rates, retention, and churn. Qualifications: At least 2 years of experience in operations, customer success, or a related role, preferably in fintech, payments, or consulting industries. Bachelor's degree (completed or in progress) in relevant fields like Business Administration, Engineering, etc. Strong analytical skills with the ability to interpret data and make informed decisions. Exceptional communication and interpersonal skills, with a customer-first mindset. Proficiency in using CRM and operations tools. Ability to multitask, prioritize, and thrive in a fast-paced environment. Benefits: Amil Health and dental insurances Competitive salary Chance of earning equity at Divibank Flexible paid vacation Totalpass Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace. ],
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Unlock Business Potential
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São Paulo, Brasil beBeeOperation Tempo inteiroUnlock Operational Excellence as a Business Associate São Paulo, Brazil is home to an innovative payment solution platform. About the Platform: We combine payment solutions and access to capital, developing a leading platform for online businesses in Latin America. Our mission is to be the go-to partner for companies looking to expand efficiently, offering...
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São Paulo, Brasil ADP Tempo inteiroADP is hiring an experienced Talent Acquisition Business Partner in Sao Paulo office. In this position, you'll attract top talent to ADP by implementing best practices in recruiting strategy. You'll create, roll out, and execute complex recruiting projects to deliver meaningful results for Latin America region. Unlock Your Career Potential: Talent...
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São Paulo, Brasil beBeeCareer Tempo inteiroUnlock Your Career Potential with Us We are a leading IT services company looking for talented professionals who want to grow and learn. This role is perfect for those who have experience as a Business Analyst/Requirements Engineer and are fluent in English. If you have knowledge of insurance, that's a bonus! Key Responsibilities: Collaborate with business...
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