Customer Success Analyst
3 semanas atrás
Voxy, founded in 2010, is a trailblazing language training platform tailored to meet the specific language needs of international organizations. With a mission to enhance productivity, foster collaboration, and unleash human potential, Voxy has established itself as a global leader in the field of corporate language education. With a robust foundation and an ever-evolving vision, Voxy has supported corporate clients across 150 countries by delivering live language coaching led by certified instructors and an expansive library of role-specific courses that bridge critical soft and technical skill gaps.
Today, Voxy's impact spans the globe, with dedicated teams operating across multiple regions, including the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland. Originally focused on providing English language instruction, Voxy has evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French, catering to a diverse range of learners.
We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we'd love to talk.
Empathize with every aspect of the customer journey/experience, putting customers' needs first. Understand customer's needs and help through the onboarding process Deliver adoption/engagement-related insights and readouts of specific customer outcomes in Business Reviews Coach customers to be Voxy product experts and train their teams on Voxy methodology so they become increasingly self-sufficient. Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty. Partner with Key-
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