
IT Support Specialist
1 semana atrás
Overview
Full-time | Remote | CST Coverage. We’re a remote-first infrastructure company (about 100 employees) looking for an IT Support Specialist (Level 2) to strengthen our Managed Services team. You’ll be providing support to US-based clients across industries like healthcare, helping keep their systems secure, reliable, and efficient.
Responsibilities- Provide technical support to end users (Windows, Microsoft 365, desktops, apps, VoIP, networking).
- Handle escalations from Level 1, troubleshooting and resolving issues independently.
- Manage onboarding/offboarding: account setup, equipment provisioning, Active Directory management.
- Document tickets, resolutions, and system changes in ConnectWise (or similar).
- 3+ years of IT support experience, ideally at an MSP
- Strong Windows OS, Active Directory, and Microsoft 365 skills.
- Networking fundamentals (DNS, DHCP, VPN).
- Fluent English, comfortable supporting US clients.
- Bonus: ConnectWise/Datto experience.
- 8-hour CST shifts: Noon-8pm weekdays, plus one weekend day (8am-5pm)
- Days Off: One weekday off + one weekend day off
- Device will be provided
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Other
- Industries: IT Services and IT Consulting
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