IT Support Specialist

1 semana atrás


Campo Grande, Brasil Workana Tempo inteiro

Overview

Full-time | Remote | CST Coverage. We’re a remote-first infrastructure company (about 100 employees) looking for an IT Support Specialist (Level 2) to strengthen our Managed Services team. You’ll be providing support to US-based clients across industries like healthcare, helping keep their systems secure, reliable, and efficient.

Responsibilities
  • Provide technical support to end users (Windows, Microsoft 365, desktops, apps, VoIP, networking).
  • Handle escalations from Level 1, troubleshooting and resolving issues independently.
  • Manage onboarding/offboarding: account setup, equipment provisioning, Active Directory management.
  • Document tickets, resolutions, and system changes in ConnectWise (or similar).
Requirements
  • 3+ years of IT support experience, ideally at an MSP
  • Strong Windows OS, Active Directory, and Microsoft 365 skills.
  • Networking fundamentals (DNS, DHCP, VPN).
  • Fluent English, comfortable supporting US clients.
  • Bonus: ConnectWise/Datto experience.
Benefits
  • 8-hour CST shifts: Noon-8pm weekdays, plus one weekend day (8am-5pm)
  • Days Off: One weekday off + one weekend day off
  • Device will be provided
Details
  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Other
  • Industries: IT Services and IT Consulting
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