Tata Consultancy Services | Service Desk Lead
Há 7 dias
Come to one of the biggest IT Services companies in the world Here you can transform your career
Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for Service Desk Lead, who wants to learn and transform his career.
In this role you will:
- To Manage the Helpdesk staff to ensure consistent and high-quality services to the customer in line with all SLAs and KPIs
- To maintain an effective and efficient help desk tightly linked with customer business objectives.
- Ensure continuous improvement of services provided to customer.
- Provide Problem Management system support activities.
- Ensure operational excellence of the Helpdesk.
- Implement & maintain staffing and scheduling for Helpdesk
And much better if you stand out for:
- Systems engineer or technologist, in computer science or related, with experience in management of service desk work teams, who meets the satisfaction levels of the support service and the deliverables necessary for service measurement, maintenance, provisioning and optimization
- Experience to lead operation with more 3.000 users and 4.000 hosts, 10.000 tickets/month
- Experience to lead process for automation to avoid no complex tickets goes to human attendant
- English Advanced/fluent.
Desirable Skills:
Good understanding of creating runbooks
Good communication at managerial level
Motivate team to improve operation
Keep team to work for the best all time
Organized and keep track of KPIs on-hands .
>>>
What do we offer?
- TCS Benefits – Brazil:
- Health insurance
- Dental Plan
- Life insurance
- Transportation vouchers
- Meal/Food Voucher
- Childcare assistance
- Gympass
- TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
- Partnership with SESC
- Reimbursement of Certifications
- Free TCS Learning Portal – Online courses and live training
- International experience opportunity
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Recognition for performance
- Xcelerate – Free Mentoring Career Platform
- Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression , age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.
- At Tata Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects each person. Our motto is Inclusion without exception.
At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer
#Buildingonbelief
-
londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...
-
Tata Consultancy Services | Service Desk Analyst | londrina
3 semanas atrás
londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
-
Tata Consultancy Services | Service Desk Analyst | londrina
3 semanas atrás
londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Service Desk Lead
1 semana atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Service Desk Lead
Há 5 dias
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Service Desk Lead
Há 7 dias
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Tata Consultancy Services | Service Desk Bilingue | londrina
2 semanas atrás
londrina, Brasil Tata Consultancy Services Tempo inteiroTata Consultancy Services (TCS) é líder global em serviços de TI, consultoria e soluções de negócios com uma grande rede de centros de inovação e entrega.Fomos reconhecidos como um Top Employer Global e nossa capacidade de fornecer carreiras holísticas de longo prazo com base no aprendizado contínuo impulsionado pelo nosso ecossistema de...
-
Tata Consultancy Services | Service Desk Bilingue | londrina
2 semanas atrás
londrina, Brasil Tata Consultancy Services Tempo inteiroTata Consultancy Services (TCS) é líder global em serviços de TI, consultoria e soluções de negócios com uma grande rede de centros de inovação e entrega. Fomos reconhecidos como um Top Employer Global e nossa capacidade de fornecer carreiras holísticas de longo prazo com base no aprendizado contínuo impulsionado pelo nosso ecossistema de...
-
Service Desk Lead
1 semana atrás
Londrina, PR, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...
-
Service Desk Lead
Há 7 dias
Londrina, PR, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...
-
londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
-
londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
-
Tata Consultancy Services | Service Desk Analyst | londrina
3 semanas atrás
londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Service Desk Bilingue
2 semanas atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroTata Consultancy Services (TCS) é líder global em serviços de TI, consultoria e soluções de negócios com uma grande rede de centros de inovação e entrega.Fomos reconhecidos como um Top Employer Global e nossa capacidade de fornecer carreiras holísticas de longo prazo com base no aprendizado contínuo impulsionado pelo nosso ecossistema de...
-
Service Desk Analyst
3 semanas atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
-
Service Desk Lead
Há 7 dias
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...
-
Service Desk Analyst
3 semanas atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...
-
Service Desk Analyst
3 semanas atrás
Londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...
-
londrina, Brasil Tata Consultancy Services Tempo inteiroVenha para uma das maiores empresas de Serviços IT do mundo!! Aqui você pode transformar sua carreira!Por que fazer parte da TCS? Aqui na TCS acreditamos que as pessoas fazem a diferença, por isso vivemos uma cultura de aprendizado ilimitado cheio de oportunidades de melhorias e desenvolvimento mútuo. O cenário ideal para expandir ideias através das...
-
londrina, Brasil Tata Consultancy Services Tempo inteiroVenha para uma das maiores empresas de Serviços IT do mundo!! Aqui você pode transformar sua carreira! Por que fazer parte da TCS? Aqui na TCS acreditamos que as pessoas fazem a diferença, por isso vivemos uma cultura de aprendizado ilimitado cheio de oportunidades de melhorias e desenvolvimento mútuo. O cenário ideal para expandir ideias através das...
