Tata Consultancy Services | Service Desk Agent
Há 4 dias
Come to one of the largest IT Services companies in the world Here you can transform your career
Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for a Service Desk Agent who wants to learn and transform their career.
In this role you will need to have:
• Expertise in handling incidents reported by users via the helpline or incident recording platform;
• Log all helpline calls and record the incident on the ticketing platform.
• Respond on-site to user incidents reporting problems with the Workstation's computer equipment.
• Forward each incident (ticket) to the corresponding resolution group for prompt assistance.
• Advise users seeking support on processes unrelated to workstation issues.
• Receive and document service failures reported by users regarding the support of the different problem-solving groups.
• Monitor each ticket generated so that it is attended to within the levels agreed with each resolution group as per the service catalog.
• Report in real time a problem or failure in applications that affects a group of users with the same problem to be treated as a major incident.
• Review service levels and proactively implement improvement measures in the event of a decline in service performance.
Prerequisites:
• Good communication skills in Portuguese/advanced English;
• Property to provide the best service;
• Track record for infrastructure and AMS as well.
What can you expect from us?
• Professional development and constant evolution of your skills, always in accordance with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.
What do we offer?
TCS Benefits – Brazil:
- Health Insurance
- Dental Plan
- Life insurance
- Transportation Voucher
- Meal/Food Voucher
- Daycare Assistance
- Gym session
- TCS Cares – a free 0800 number that provides psychological (24 hours/day), legal, social and financial assistance to members
- Partnership with SESC
- Certification Refund
- TCS Free Learning Portal – Online Courses and Live Training
- Opportunity for international experience
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Performance Recognition
- Xcelerate – Career platform with free mentoring
At TATA Consultancy Services, we promote an inclusive culture and always work towards equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity, that is, all our opportunities are developed with these principles in mind. We think about various actions for inclusion and social responsibility, in order to build a TCS that respects individuality.
Be a TCSer
#VempraTCS
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londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...
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