Tata Consultancy Services | Service Desk Technician
Há 4 dias
Come to one of the largest IT Services companies in the world Here you can transform your career
Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for a Service Desk Junior who wants to learn and transform their career.
Key Responsibilities / Expectations from the Role:
1. Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow
2. Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems. Analysts may guide users through problem-solving steps or escalate issues to higher support levels when necessary.
3. User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries. (Spanish and Portuguese)
4. Documentation: Maintain detailed documentation of issues, solutions.
5. Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs).
6. Customer Service: Maintain a high level of customer service, ensuring that end-users are satisfied with the support provided.
7. Continuous Improvement: Participate in team reviews, suggest process improvements, and collaborate with IT teams to enhance service quality.
8. Spanish Language Native + Portuguese
Desired Competencies (Technical / Behavioral Competency)
Must Have:
Skill Spanish(Advanced) , Customer service, Laptop/ Desktop (Windows) , O365, ServiceNow
Good to Have:
MS Office, Teams, ServiceNow and customer service
What do we offer?
TCS Benefits – Brazil:
- Health Insurance
- Dental Plan
- Life insurance
- Transportation Voucher
- Meal/Food Voucher
- Daycare Assistance
- Gym session
- TCS Cares – a free 0800 number that provides psychological (24 hours/day), legal, social and financial assistance to members
- Partnership with SESC
- Certification Refund
- TCS Free Learning Portal – Online Courses and Live Training
- Opportunity for international experience
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Performance Recognition
- Xcelerate – Career platform with free mentoring
At TATA Consultancy Services, we promote an inclusive culture and always work towards equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity, that is, all our opportunities are developed with these principles in mind. We think about various actions for inclusion and social responsibility, in order to build a TCS that respects individuality.
Be a TCSer
#VempraTCS
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londrina, Brasil Tata Consultancy Services Tempo inteiroCome to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...
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