Service Desk Technician
Há 5 dias
Come to one of the largest IT Services companies in the world Here you can transform your career
Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.
We are looking for a Service Desk Junior who wants to learn and transform their career.
Key Responsibilities / Expectations from the Role:
1. Ticket Management: Receive, prioritize, and manage service desk tickets using ServiceNow
2. Troubleshooting and Issue Resolution: Diagnose and troubleshoot hardware, software, and network problems. Analysts may guide users through problem-solving steps or escalate issues to higher support levels when necessary.
3. User Support and Guidance: Provide direct support to users, helping them with system issues, access requests, password resets, and other general IT inquiries. (Spanish and Portuguese)
4. Documentation: Maintain detailed documentation of issues, solutions.
5. Monitoring and Reporting: Monitor service desk activity, including tracking open vs. closed tickets and ensuring compliance with Service Level Agreements (SLAs).
6. Customer Service: Maintain a high level of customer service, ensuring that end-users are satisfied with the support provided.
7. Continuous Improvement: Participate in team reviews, suggest process improvements, and collaborate with IT teams to enhance service quality.
8. Spanish Language Native + Portuguese
Desired Competencies (Technical / Behavioral Competency)
Must Have:
Skill Spanish(Advanced) , Customer service, Laptop/ Desktop (Windows) , O365, ServiceNow
Good to Have:
MS Office, Teams, ServiceNow and customer service
What do we offer?
TCS Benefits – Brazil:
- Health Insurance
- Dental Plan
- Life insurance
- Transportation Voucher
- Meal/Food Voucher
- Daycare Assistance
- Gym session
- TCS Cares – a free 0800 number that provides psychological (24 hours/day), legal, social and financial assistance to members
- Partnership with SESC
- Certification Refund
- TCS Free Learning Portal – Online Courses and Live Training
- Opportunity for international experience
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Performance Recognition
- Xcelerate – Career platform with free mentoring
At TATA Consultancy Services, we promote an inclusive culture and always work towards equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity, that is, all our opportunities are developed with these principles in mind. We think about various actions for inclusion and social responsibility, in order to build a TCS that respects individuality.
Be a TCSer
#VempraTCS
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