Special Billing Analyst

Location – São Paulo, Brazil – Hybrid At Industrial Scientific, we believe in delivering exceptional service through innovation, collaboration, and integrity. As a Special Billing Analyst, you’ll play a key role in ensuring accurate and timely billing processes that directly impact customer satisfaction and financial performance. Join a team that values your attention to detail, problem‑solving mindset, and commitment to excellence. What You’ll Do Submit invoices through various customer portals. Investigate and resolve invoice rejections or disputes. Maintain and update Standard Operating Procedures (SOPs) for portal submissions. Track and prioritize invoices requiring portal action. Secure necessary approvals and purchase orders for invoice processing. Update customer standards and collection queues in Oracle with relevant notes and status. Research and resolve payment discrepancies. Process credit card payments. Manage Salesforce cases related to the Special Billing mailbox. Generate and maintain reports for special billing activities. Communicate with customers via phone, email, or mail. Collect data and prepare monthly billing metrics. Support additional administrative tasks as needed. What You Bring Must‑Have Qualifications Proficiency in English (written and verbal). Strong attention to detail and accuracy. Effective communication and interpersonal skills. Excellent organizational and time‑management abilities. Analytical thinking and problem‑solving skills. Ability to collaborate in a team‑oriented environment. Comfort working in fast‑paced or high‑pressure situations. Preferred Qualifications Experience with Oracle billing systems. Familiarity with Salesforce. Associate degree in a business‑related field. Proficiency in Microsoft Office Suite, especially Excel and PowerPoint. What You’ll Get Competitive compensation. Flexible work arrangements (remote/hybrid options). Paid time off and holidays. Health, dental, and vision insurance. Professional development and training opportunities. Parental leave and family support programs. Employee wellness initiatives. Opportunities for career growth within a global organization. Fortive Corporation Overview Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high‑impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward‑looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission‑critical solutions. About Industrial Scientific Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3‑gas detector, 6‑gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle. Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at Seniority level Entry level Employment type Full‑time Job function Accounting/Auditing and Finance Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Industrial Scientific by 2x. #J-18808-Ljbffr