Technical Account Manager II

Há 3 dias


Itajaí, Brasil CrowdStrike Tempo inteiro

Technical Account Manager II (Remote, BRA)

Join to apply for the Technical Account Manager II (Remote, BRA) role at CrowdStrike

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role

Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager with CrowdStrike you will provide proactive technical support to our Premium Support customers.

At CrowdStrike, you will be working with people who “wrote the book” on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches.

To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.

What You'll Do
  • Serve as primary technical contact and augment our customer support teams
  • Onboard new customers to the CrowdStrike platforms
  • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
  • Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties
  • Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite
  • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
  • Escalate customer issues to management when appropriate
  • Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed
  • Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
  • Create knowledge base content to capture new learning for reuse throughout the company and user base
  • Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications
  • Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
  • Support the sales teams in identifying account expansion opportunities
  • Drive support cases to ensure issues are being resolved in a timely manner
What You'll Need
  • Bachelor’s Degree or equivalent experience
  • Experience working with Windows Server Operating Systems
  • Knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Excellent customer service skills and ability to quickly establish technical credibility with customers
  • Excellent communication skills, written and verbal
  • Professional fluency with the English Language
  • Proven problem-solving skills
  • Collaborative attitude
  • Ability to travel up to 25%
  • Commitment to customer success
Preferred Qualifications
  • Bachelor’s Degree in Computer Science or equivalent
  • CISSP or ITIL Certification
  • 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
  • Deep expertise in Linux and Mac platforms
  • Python Scripting and RestAPI experience
Benefits Of Working At CrowdStrike
  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions— including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs— on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.

Note: This revised description preserves the core content while presenting it in clean, web-friendly

,

,
  • ,
  • structure with for emphasis and without extraneous formatting artifacts.
#J-18808-Ljbffr
  • Account Manager

    Há 3 dias


    Itajaí, Brasil Big Duck Tempo inteiro

    OverviewWe're looking for an Account Manager to join our remote, worker-owned agency that develops brands, campaigns, plans, and workshops for nonprofits.Account Managers at Big Duck keep projects moving, build strong relationships with clients, and help nonprofits communicate with clarity and impact.If you're someone who can keep the details organized while...


  • Itajaí, Brasil buscojobs Brasil Tempo inteiro

    Overview Senior Technical Program Manager – Remote Location: Brazil Responsibilities Support release trains and manage releases for the assigned products. Coordinate releases, schedule timelines, manage timelines, handle app submissions, and publish apps. Oversee key functions within the product development environment to deliver high-quality service to...

  • Account Manager

    3 semanas atrás


    Itajaí, Santa Catarina, Brasil BMC Software, Inc. Tempo inteiro

    This role can be based remotely in Brazil Description and Requirements Overview BMC Software Sales Professionals have the power to transform entire organizations. With your high-energy, dedication, and passion you will focus on designing and executing a go-to-market strategy, delivering revenue growth and customer happiness. If you are looking for a company...

  • IT Project Mgr II

    2 semanas atrás


    Itajaí, Brasil InComm Payments Tempo inteiro

    Overview When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes...

  • Account Management Team Lead

    2 semanas atrás


    Itajaí, Brasil RTB House Tempo inteiro

    Join to apply for the Account Management Team Lead role at RTB House . RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is a market leader in driving performance across the entire purchase funnel. Location: Brazil About RTB House: Founded in 2012,...


  • Itajaí, Brasil Netvagas Tempo inteiro

    Overview Join to apply for the Account manager gestor de contas de marketing jr pl sr remoto hibrido ou presencial v company role at Netvagas . Na V4 Company, acreditamos que crescimento não acontece por acaso, e sim por estratégia. Nosso time é formado por profissionais que desafiam o mercado e entregam resultados de verdade, conectando performance e...

  • Paid Ads Manager

    Há 5 dias


    Itajaí, Brasil Wisevu Tempo inteiro

    Paid Ads Manager (Latin America - Remote) Base pay range: CA$30,000.00/yr - CA$42,000.00/yr Wisevu and our sister brands Homevu and CharityMarketing.com have been driving digital marketing success for over 17 years, specializing in SEO, digital PR, AI, content marketing, and web development for healthcare, home services, and charity clients in Canada, the...

  • Client Manager

    3 semanas atrás


    Itajaí, Santa Catarina, Brasil Symplicity Tempo inteiro

    Symplicity is looking for a Client Manager to join our team Symplicity's Client Manager (SCM) Team members are responsible for communicating with clients, ensuring happiness with our services, and building a relationship with individuals to better meet their needs from lead acquisition, to system support. The SCM will partner with Symplicity functional...

  • Client Manager

    2 semanas atrás


    Itajaí, Brasil Symplicity Tempo inteiro

    Symplicity is looking for a Client Manager to join our team! Symplicity's Client Manager (SCM) Team members are responsible for communicating with clients, ensuring happiness with our services, and building a relationship with individuals to better meet their needs from lead acquisition, to system support. The SCM will partner with Symplicity functional...


  • Itajaí, Brasil ITOS Tempo inteiro

    Easy Payroll Global Limited Ireland and their local affiliate ITOS Brasil LTDA is looking to hire a Manager, Corporate Development, to provide services to companies within the Perseus Group (“Perseus”). Perseus is an Operating Group of Constellation Software Inc. (csisoftware.com | TSX:CSU), a Canadian-based publicly held company. Perseus has over 6,000...